Systems Support Analyst I — 24/7 Enterprise Ops

Aristocrat Gaming; Tulsa (OK); On-site; USD 39,000 - 72,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

401(k) plan with employer matching

Job summary

Aristocrat Gaming is seeking a Systems Support Analyst I to join our Tulsa-area operations. The SSA I will handle incidents, service requests, and critical issues, ensuring 24/7/365 system availability across the Class II environment.

This frontline role requires coordination with engineering and field teams, plus documentation and regulatory compliance. The position emphasizes rapid response, problem solving, and collaboration in a fast-paced setting, with travel 0–25% and a strong focus on

Qualifications

• An Associate degree in information technology or 2+ years of validated experience in comparable areas, or equivalent experience, is preferred
• Ability to obtain a gaming license in all jurisdictions where Class II products operate
• Solid understanding of computer networks, hardware, software and relevant certifications such as CompTIA A+ or Network+ are a plus
• Familiarity with Hypervisors/Virtual Machines, Replication, SQL, Postgres, Kubernetes and data backup and recovery processes
• Experience with system monitoring tools and troubleshooting techniques, along with excellent problem-solving and analytical skills capable of identifying and solving problems effectively in a fast-paced environment
• Strong written and verbal communication skills, with capacity to operate independently and collaborate multi-functionally among colleagues
• Ability to read, write, speak English and able communicate technical information clearly to non-technical staff.
• Travel required - 0-25%

Responsibilities

• Monitor and support enterprise systems, networks, and applications in a highly regulated environment to maintain system availability and performance.
• Respond to incidents received through phone, email, monitoring tools, and ticketing systems, prioritizing issues and working toward timely resolution.
• Create, update, and manage service tickets, ensuring accurate documentation, categorization, prioritization, and closure.
• Remotely troubleshoot and resolve issues involving servers and network infrastructure
• Coordinate incident response activities, including communications, escalation, tracking, and resolution of critical issues.
• Monitor system alerts, identify potential issues, and follow established incident management procedures to minimize service disruptions.
• Partner with engineering, field technicians, and other teams to resolve operational and technical issues and support ongoing system reliability.
• Support scheduled jobs, installations, system configurations, upgrades, and implementation activities, including required documentation and service requests.
• Maintain clear and timely communication through status updates, incident reporting, and collaboration tools during service events and outages.
• Adhere to remote access, security, and regulatory compliance requirements, including Tribal Gaming regulations.
• Analyze recurring issues and trends, contribute to process improvements, and develop documentation, procedures, and knowledge base articles to support operational efficiency.

Skills

IT experience

Networking

Communication

Problem solving

Education

Associate degree in information technology

Tools

Hypervisors/VMs

SQL/PostgreSQL

Kubernetes

Data backup & recovery

Job description

Aristocrat Gaming is seeking a Systems Support Analyst I to join our Tulsa-area operations. The SSA I will handle incidents, service requests, and critical issues, ensuring 24/7/365 system availability across the Class II environment.

This frontline role requires coordination with engineering and field teams, plus documentation and regulatory compliance. The position emphasizes rapid response, problem solving, and collaboration in a fast-paced setting, with travel 0–25% and a strong focus on