Production Systems Analyst – Incident Response

ICE; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

ICE seeks a System Operations Analyst to manage incident response and ensure the smooth operation of their production environment. The role combines technical and business knowledge in a Windows setting.

Key responsibilities include monitoring incidents, resolving issues, and assisting in investigations. Ideal candidates have 1-2 years of experience in IT support and strong analytical skills.

This full-time position may include shifts during weekends and public holidays.

Qualifications

• 1-2+ years in IT systems support or operations.
• Experience in a Windows environment.
• Familiarity with database performance monitoring.

Responsibilities

• Monitor and manage incident response in production.
• Diagnose and fix incidents using established runbooks.
• Assist in root cause investigation of production incidents.

Skills

IT systems support

Operations management

Basic PowerShell scripting

SQL querying

Networking fundamentals

Communication skills

Critical thinking

Education

University degree or equivalent experience

Tools

Windows Server

Enterprise monitoring tools

Job description

ICE seeks a System Operations Analyst to manage incident response and ensure the smooth operation of their production environment. The role combines technical and business knowledge in a Windows setting.

Key responsibilities include monitoring incidents, resolving issues, and assisting in investigations. Ideal candidates have 1-2 years of experience in IT support and strong analytical skills.

This full-time position may include shifts during weekends and public holidays.