Systems Operations Analyst II — Incident Response

Intercontinental Exchange Holdings, Inc.; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

Intercontinental Exchange Holdings, Inc. is seeking a System Operations Analyst to manage and analyze incidents in the production environment. The ideal candidate will have experience in IT systems support and a solid understanding of networking fundamentals.

Responsibilities include monitoring incident response, diagnosing and resolving technical issues, and collaborating with various teams. The position requires effective communication skills and the ability to work shifts, including weekends and public holidays.

Qualifications

• 1-2+ years of experience in IT systems support or operations.
• Experience supporting Windows Server environments.
• Familiarity with database performance monitoring.

Responsibilities

• Monitor and manage incident response in the production environment.
• Diagnose and fix incidents raised through Monitoring Tools.
• Follow runbooks to resolve incidents and assist in root cause investigation.

Skills

IT systems support

Networking fundamentals (TCP/UDP)

PowerShell scripting

SQL database querying

Windows Server administration

Monitoring tools

Analytical problem-solving

Team collaboration

Education

University degree or equivalent experience

Tools

BigPanda

Spectrum View

Job description

Intercontinental Exchange Holdings, Inc. is seeking a System Operations Analyst to manage and analyze incidents in the production environment. The ideal candidate will have experience in IT systems support and a solid understanding of networking fundamentals.

Responsibilities include monitoring incident response, diagnosing and resolving technical issues, and collaborating with various teams. The position requires effective communication skills and the ability to work shifts, including weekends and public holidays.