Systems Operations Analyst II - Incident Response & Uptime

ICE Clear Europe Limited; Atlanta (GA); Hybrid; USD 65,000 - 85,000; Full time

Job summary

ICE Clear Europe Limited in Atlanta is looking for a System Operations Analyst responsible for documentation and managing the production environment. This role combines technical and business knowledge and requires monitoring incident response for prompt incident management.

The ideal candidate should have 1-2+ years of experience in IT systems support, knowledge of networking fundamentals, and excellent communication skills. This is a full-time position that may require shift work.

Qualifications

• 1-2+ years of experience in IT systems support, operations, or admin role in Windows.
• Excellent verbal and written communication skills.
• Ability to analyze and solve problems logically.

Responsibilities

• Monitor and manage incident response in production environment.
• Diagnose and fix incidents raised through monitoring tools.
• Assist in root cause investigation of production incidents.

Skills

IT systems support

Networking fundamentals (TCP/UDP)

Basic PowerShell scripting

SQL database querying

Windows Server support

Database performance monitoring

Communication skills

Critical thinking

Time management

Education

University degree or equivalent experience

Tools

BigPanda

Spectrum View

Job description

ICE Clear Europe Limited in Atlanta is looking for a System Operations Analyst responsible for documentation and managing the production environment. This role combines technical and business knowledge and requires monitoring incident response for prompt incident management.

The ideal candidate should have 1-2+ years of experience in IT systems support, knowledge of networking fundamentals, and excellent communication skills. This is a full-time position that may require shift work.