Systems Support Administrator - US

Pearson; Richmond (VA); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Systems Support Administrator to join their dynamic team. This role focuses on managing IT services for educational institutions across the nation, primarily through remote work. The ideal candidate will have a strong background in systems administration, exceptional customer service skills, and the ability to troubleshoot complex technical issues. With a commitment to fostering an inclusive learning environment, this company offers a collaborative atmosphere where your contributions will significantly impact educational technology services. If you are passionate about technology and education, this opportunity is perfect for you.

Benefits

Health insurance

Flexible work hours

Professional development opportunities

Remote work setup support

Qualifications

• 3+ years in systems administration in a large environment.
• Hands-on experience with various IT services and customer support.

Responsibilities

• Provide technical support for school technology and applications.
• Administer and troubleshoot various operating systems and applications.
• Mentor Service Desk teams and manage escalated support issues.

Skills

Microsoft Azure

Active Directory

Windows Server

SQL

Powershell scripting

Customer service skills

Troubleshooting

Education

Bachelor’s in Computer Science

Tools

Microsoft Endpoint Manager

Google Workspace

Microsoft 365

Azure environments

Linux

Job description

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Position Summary

Pearson Virtual Schools (PVS) is hiring a Systems Administrator, local to Baltimore, Maryland, to join our team managing School IT Services for customers nationwide. Candidates should have practical experience in supporting and administering various IT services. We seek someone with hands-on experience and the ability to manage and 'get things done' in a highly technical environment. Professional customer service skills and independent troubleshooting are essential.

This position is 95% remote work, with 5% in-person attendance for events, school visits, or office work, requiring appropriate home office setup per company policies.

Equipment Provided by Company

• 2 primary laptops and up to 10 test devices/peripherals
• 4 external monitors
• Additional hardware supporting multiple primary computers and test devices

Equipment to be Provided by Employee

• Headset (required)
• Keyboard (required)
• Mouse (required)

Overall Responsibilities

• Provide technical support, including planning, configuration, implementation, and maintenance of school technology and applications
• Assist with escalated support issues using troubleshooting techniques
• Administer and troubleshoot Windows, ChromeOS, ChromeOS Flex, Apple iPads, and printers
• Manage Google Workspace, Microsoft 365, and Azure environments
• Configure devices for staff and students, ensuring access to tools and resources
• Build and maintain servers, including domain controllers, web servers, Linux, SharePoint, DNS/DHCP
• Evaluate application functions related to customer needs
• Mentor Service Desk teams and act as primary escalation point
• Track tickets and communicate effectively across projects
• Participate in conference calls, gather requirements, and collaborate on projects
• Create and follow standard processes and maintain a knowledge base

Technical Capabilities & Proficiencies

• Experience with Microsoft Azure, Entra ID, Exchange, SharePoint, Virtual Machines
• Microsoft Endpoint Manager (Intune, Autopilot)
• Active Directory, Windows Server (2016-2022), SQL
• Google Cloud Directory Sync, Google Workspace for Education, Google Voice, Chrome Management
• Hardware/software troubleshooting, DNS, DHCP, SMTP, SFTP, IIS, print devices, Powershell scripting

Experience and Requirements

• Bachelor’s in computer science or equivalent experience
• Minimum 3 years in systems administration in a large environment
• Availability for on-call, evenings, weekends, and critical outages
• Strong communication, organization, and customer service skills
• Ability to work independently and remotely with a secure environment

Who We Are

At Pearson, our purpose is to help people realize their potential through learning. We believe every learning opportunity is a chance for a personal breakthrough. We are Pearson, the world's lifelong learning company. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and participates in E-Verify. We consider qualified applicants regardless of race, ethnicity, color, religion, sex, sexual orientation, gender identity, disability, or protected veteran status. We encourage applicants with disabilities to request accommodations by emailing [e-mail].

Job Details

• Category: Technology
• Organization: Virtual Learning
• Schedule: Full-time
• Workplace: Remote
• Req ID: 19607