Systems Reliability Engineer II - Logistics IT

levistraussandco; Erlanger (KY); On-site; USD 120,000 - 170,000; Full time

Job summary

Levi Strauss & Co. is seeking a Senior Reliability Engineer for its Distribution & Logistics IT team in Erlanger, KY.

You will lead major incident responses, drive RCA, and partner with engineering, operations, and vendors to improve reliability across critical supply chain systems. You will enhance monitoring, observability, and deployment readiness while coaching teams to adopt AI-enabled tools for faster recovery and reduced risk.

Qualifications

• 6+ years in systems reliability, app support, platform operations, or enterprise logistics tech environments.
• Experience leading major incidents and coordinating cross-functional recovery efforts.
• Strong troubleshooting across applications, integrations, databases, monitoring platforms, and operational technologies.
• Advanced SQL, observability, release validation, and root cause analysis to reduce recurring issues.
• Experience with enterprise platforms (Manhattan WMS/TMS, SAP S/4HANA, ServiceNow, Azure, Power BI/Tableau).
• Experience with observability/ log analytics / API management and with high-volume global distribution center operations.

Responsibilities

• Lead high-impact incident response efforts, coordinating technical teams and recovery activities to minimize business disruption.
• Own root cause analysis, corrective action planning, and long-term remediation of recurring or high-severity production issues.
• Improve monitoring, observability, operational health indicators, runbooks, and deployment readiness across Distribution & Logistics platforms.
• Partner with engineering, operations, vendors, cybersecurity, infrastructure, and 3PLs to strengthen platform reliability and resilience.
• Coach engineers and support teams on troubleshooting practices and use of AI-enabled tools to improve reliability and efficiency.

Skills

Incident response leadership

Troubleshooting across apps/databases/

Tools

Manhattan WMS

Manhattan TMS

SAP S/4HANA

SQL

Power BI/Tableau

Azure

WCS integrations

Job description

Levi Strauss & Co. is seeking a Senior Reliability Engineer for its Distribution & Logistics IT team in Erlanger, KY.

You will lead major incident responses, drive RCA, and partner with engineering, operations, and vendors to improve reliability across critical supply chain systems. You will enhance monitoring, observability, and deployment readiness while coaching teams to adopt AI-enabled tools for faster recovery and reduced risk.