Engineer II, Systems Reliability Engineering

Levi Strauss & Co.; Erlanger (KY); On-site; USD 120,000 - 170,000; Full time

Job summary

Levi Strauss & Co. is seeking a Distribution & Logistics IT Reliability Engineer to lead high-impact incident responses for global warehouse and transportation operations.

You will own RCA and remediation efforts, improve monitoring and runbooks, and collaborate with engineering, operations, vendors, and cyber teams to enhance platform reliability. The role requires strong troubleshooting across applications, databases, and APIs, with hands-on experience in Manhattan WMS/TMS and SAP ecosystems.

Qualifications

• 6+ years in systems reliability engineering or related fields.
• Experience leading major incident response and cross-functional recovery.
• Strong troubleshooting across applications, integrations, databases, monitoring.
• Advanced SQL, observability, release validation, and RCA.
• Experience with Manhattan and SAP/ERP platforms.
• Experience with cloud and analytics tools (Azure, Power BI, Tableau).

Responsibilities

• Lead high-impact incident response efforts, coordinating technical teams and recovery activities to minimize business disruption.
• Own root cause analysis, corrective action planning, and long-term remediation of recurring or high-severity production issues.
• Improve monitoring, observability, operational health indicators, runbooks, and deployment readiness across Distribution & Logistics platforms.
• Partner with engineering teams, operations teams, vendors, cybersecurity, infrastructure teams, and third-party logistics providers to strengthen platform reliability and resilience.
• Coach engineers on troubleshooting practices and the use of AI-enabled tools to improve reliability and efficiency.

Skills

Incident response leadership

Root cause analysis

Observability

SQL

Troubleshooting

Platform operations

Tools

Manhattan WMS

Manhattan TMS

MuleSoft

Talend

SAP S/4HANA

ServiceNow

Power BI

Tableau

SQL Server

Oracle

Snowflake

Azure

Linux

Job description

Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future.

Introduction

As part of the Distribution & Logistics IT team, you will help ensure the reliability, resilience, and operational readiness of the technology platforms that support global warehouse and transportation operations. You will lead major incident response efforts, drive reliability improvements, and partner with engineering, operations, vendors, and business stakeholders to reduce risk and improve business continuity across critical supply chain systems.

About The Job

• Lead high-impact incident response efforts, coordinating technical teams and recovery activities to minimize business disruption.
• Own root cause analysis, corrective action planning, and long-term remediation of recurring or high-severity production issues.
• Improve monitoring, observability, operational health indicators, runbooks, and deployment readiness across Distribution & Logistics platforms.
• Partner with engineering teams, operations teams, vendors, cybersecurity, infrastructure teams, and third-party logistics providers to strengthen platform reliability and resilience.
• Coach engineers and support teams on troubleshooting practices, operational excellence, and the effective use of AI-enabled tools to improve reliability and efficiency.

About You

• 6+ years of experience in systems reliability engineering, application support, platform operations, production support, or enterprise logistics technology environments.
• Experience leading major incident response, coordinating cross-functional recovery efforts, and driving operational improvements for business-critical systems.
• Strong troubleshooting expertise across applications, integrations, databases, monitoring platforms, and operational technologies.
• Advanced SQL, observability, release validation, and root cause analysis experience used to improve reliability and reduce recurring issues.
• Experience with Manhattan WMS, Manhattan Active WMS, Manhattan TMS, Centiro TMS, Manhattan LMS, UKG WFM, MuleSoft, Talend, SAP AFS, SAP S/4HANA, ServiceNow, Microsoft Power BI, Tableau, Manhattan SCI, SQL Server, Oracle, Snowflake, or comparable enterprise platforms.
• Experience with observability platforms, log analytics, application performance monitoring, API management, Linux, Microsoft Azure, warehouse automation, WCS integrations, and high-volume global distribution center operations.
• Experience supporting peak readiness, command center operations, third-party logistics (3PL) transitions, major incidents, upgrades, rollouts, or business continuity activities.
• Experience supporting warehouse, transportation, supply chain, or enterprise platforms, including vendor coordination and operational readiness activities.

EOE M/F/Disability/Vets

LOCATION

USA, Erlanger, Distribution Center (DDC1)

FULL TIME/PART TIME

Full time

FILL DATE

This position is expected to be filled by 01/17/2027.