Systems Integration Analyst - Hardware & Access Control
Major League Baseball (MLB)
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Benefits offered by this job
Job summary
Tickets.com, a subsidiary of Major League Baseball (MLB), seeks an Associate Systems Integration Analyst to manage access control equipment inventory, patching, and integration tasks across hardware and software environments. You’ll collaborate with development and operations to test compatibility, escalate issues, and support logistics for park technologies.
The role requires knowledge of Linux/Android devices, hardware troubleshooting, and experience with Jira/ASANA.
Qualifications
- Bachelor’s degree in Information Technology, Information Security, Cybersecurity, Computer Science, or related field.
- Ability to execute tasks with high accuracy while handling sensitive information.
- 1+ year in a role exposed to ticketing or product specialist/associate functions.
- Flexible schedule with weekend and evening support; travel as needed.
- Familiarity with hardware tracking, mobile device management, and remote support.
- Experience with enterprise collaboration tools like Jira, Asana, and Slack.
Responsibilities
- Provide tier 2 product support and triage bugs and enhancements.
- Perform basic Operational Readiness Testing for software/hardware.
- Document and recommend fixes and enhancements for hardware/software.
- Contribute to plans for new technology investments and cost reductions.
- Support PoC to production transitions for new products.
- Create and maintain configuration/instruction documentation.
- Coordinate with logistics for inventory management and deployments.
- Create and maintain Ubuntu images for mass deployment.
- Maintain device tracking inventory and perform shipping/receiving tasks.
- Perform hardware break/fix repairs and routine patches for Linux/Android devices.
Skills
Education
Tools
Job description
Tickets.com, a subsidiary of Major League Baseball (MLB), seeks an Associate Systems Integration Analyst to manage access control equipment inventory, patching, and integration tasks across hardware and software environments. You’ll collaborate with development and operations to test compatibility, escalate issues, and support logistics for park technologies.
The role requires knowledge of Linux/Android devices, hardware troubleshooting, and experience with Jira/ASANA.
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