Systems Engineer - Remote & Onsite IT Support Leader

Entre Technology Services; Coeur d'Alene (ID); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Onsite & remote support

Mentorship program

Travel to client sites

Job summary

Entre Technology Services is seeking an Engineer I/II/III to deliver on-site and remote IT support for small and medium-sized businesses across multiple states. You will handle escalations, assist the service desk, and contribute to a variety of IT projects while ensuring data integrity and strong customer service.

The role requires 3-7+ years of related experience, familiarity with backup strategies (Veeam/Acronis), and proficiency with Windows Server environments, virtualization, and cloud

Qualifications

• 3-7+ years helpdesk/field-onsite technical support experience providing complete network to end point support services to small and medium sized businesses.
• Demonstrated understanding of data integrity, standard backup practices, and associated hardware/software solutions. Experience with Veeam and Acronis backups preferred
• Windows Server administration (2008-2019) including Active Directory, GPOs, Trusts, Print Servers, Application Servers, etc.

Responsibilities

• Provide both reactive and proactive support of desktop, server, and network issues for clients.
• Accurately document time for service tickets and ensure 7.5 hours daily.
• Aim to bill at least 80% of a typical 160-hour month.
• Lower response and resolution times while maintaining quality customer service.
• Troubleshoot Windows server, network devices, and workstations both remotely and onsite as needed.

Skills

Customer Service

Network Troubleshooting

Server Administration

Remote Support

Project Management

Time Tracking

Communication Skills

Analytical Thinking

Documentation

Team Mentorship

Education

High School Diploma

Tools

ConnectWise

Office 365

Job description

Entre Technology Services is seeking an Engineer I/II/III to deliver on-site and remote IT support for small and medium-sized businesses across multiple states. You will handle escalations, assist the service desk, and contribute to a variety of IT projects while ensuring data integrity and strong customer service.

The role requires 3-7+ years of related experience, familiarity with backup strategies (Veeam/Acronis), and proficiency with Windows Server environments, virtualization, and cloud