Systems Engineer I — On-Call MSP Support & Client Delight

StoredTech

Town of Queensbury (NY)

Hybrid

USD 60,000 - 75,000

Full time

14 days+

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

StoredTech is a fast‑growing MSP delivering cutting‑edge IT solutions to help businesses scale securely. As a Systems Engineer I, you will diagnose and resolve technical issues, provide high‑quality support, and ensure client systems run smoothly whether from the office or on client sites.

You will work with engineers to meet dependencies, document interactions, and stay current with industry trends. The role requires 1–3 years in tech support and strong Windows/M365 experience, with occasional

Qualifications

Experience with M365 troubleshooting.
1-3 years in a technical support role.
Strong knowledge of Windows operating systems.
Experience with troubleshooting hardware, software, and network issues.
Foundation in IT concepts and troubleshooting methodologies.
Ability to analyze and diagnose technical issues with critical thinking.
Excellent communication and interpersonal skills.
Ability to work collaboratively with engineers and teams.
Strong documentation skills for recording support interactions.

Responsibilities

Provide technical support to clients via phone, email, and remote assistance tools.
Diagnose and resolve hardware, software, and network issues promptly and efficiently.
Delight the customer while supporting from office or onsite.
Work with other engineers to ensure dependencies are met.
Escalate complex issues to appropriate teams or senior technicians.
Support, install, configure, and maintain hardware and software systems.
Document all technical support interactions, solutions, and resolutions.
Stay current with industry trends, technologies, and best practices.
Perform additional duties as requested by management to support company objectives.
Travel to client sites as needed (~20%).