MSP Help Desk Engineer - Onsite & Remote Support

Sequentur; Fairfax (VA); Hybrid; USD 59,000 - 72,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Life insurance

Paid time off (PTO)

Retirement plan

Job summary

Sequentur is seeking a skilled Help Desk Engineer to join our MSP Help Desk Services team. The candidate will provide remote and onsite support for clients, travel to DC Metro client sites as needed, and work in a fast-paced, client-focused environment.

Main responsibilities include troubleshooting across Microsoft 365 platforms (Azure/SharePoint/Teams/Office 365), handling hardware/software issues, and ensuring rapid resolutions while maintaining excellent client communication.

Qualifications

• Minimum 3 years proven experience in a helpdesk environment, including on-site client support.
• Experience in Tier 2+ helpdesk support.
• Strong troubleshooting, communication and customer service skills.

Responsibilities

• Provide remote and onsite technical support to clients.
• Act as trusted advisor and respond promptly to support requests.
• Escalate issues out of scope to appropriate teams.
• Create and maintain documentation and asset information.

Skills

Azure

SharePoint

Teams

Office 365

Education

Bachelor's degree

Microsoft certifications

Tools

ConnectWise

Job description

Sequentur is seeking a skilled Help Desk Engineer to join our MSP Help Desk Services team. The candidate will provide remote and onsite support for clients, travel to DC Metro client sites as needed, and work in a fast-paced, client-focused environment.

Main responsibilities include troubleshooting across Microsoft 365 platforms (Azure/SharePoint/Teams/Office 365), handling hardware/software issues, and ensuring rapid resolutions while maintaining excellent client communication.