systems engineer for a health coaching app

Simple Life App; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Inclusive culture

Impactful health tech product

Flexible hours

Job summary

Simple Life — это AI‑помогающее здоровье, которое помогает взрослым снижать вес и вырабатывать привычки. Вакансия специалиста по Internal IT: поддержка ~300 сотрудников и подрядчиков, обеспечение безопасности и надежности сотен устройств, управление доступами, участие в закупках SaaS и оборудования, создание базы знаний и развитие процессов.

Требуется 3+ года опыта в MDM macOS и управлении Google Workspace, а также знание IaC и Terraform.

Qualifications

• 3+ years with macOS MDM managing 300+ devices.
• 3+ years managing Google Workspace, Slack, Entra ID, Jira, Confluence, Cloudflare Zero Trust.
• Понимание управления доступом в SaaS‑окружении.
• Базовые знания сетей: маршрутизация, переключение, протоколы, беспроводные сети.
• Опыт IaC; VPN настраивается в Terraform.
• Опыт программирования: JavaScript/TypeScript/Python.
• Умение общаться с разными группами внутри компании.
• Перекрытие по времени с Cyprus офисом не менее 6 часов.
• Плюсом: глубокие знания macOS и Windows, EDR/VDI, Grafana/Prometheus.

Responsibilities

• Обслуживание технической поддержки для ~300 сотрудников и подрядчиков.
• Обеспечение безопасности и надежности устройств Apple и Windows/Android.
• Управление идентификацией и доступом, onboarding/offboarding.
• Участие в закупке SaaS‑инструментов и учете оборудования.
• Ведение инвентаризации аппаратного обеспечения.
• Построение и обновление внутренней IT-базы знаний.
• Реагирование на инциденты безопасности, эскалация/разрешение.
• Разработка автоматизированных решений для процессов onboarding/offboarding.
• Формирование и развитие процессов внутренних IT.

Skills

MDM macOS

Google Workspace

Identity access management

Networking basics

Terraform

JavaScript/TypeScript/Python

Communication

Cyprus timezone overlap

EDR / VDI / monitoring

Tools

Google Workspace

Slack

Entra ID

Jira

Confluence

Cloudflare Zero Trust

Job description

Описание:

Simple Life is an AI-powered health coaching app that helps adults lose weight and build healthier habits through a sustainable approach based on ease, personalization, and real-life support. It has had over 17 million downloads and more than 300,000 5-star reviews.

Задачи:

• Provide technical support for approximately 300 employees and contractors
• Ensure the security and reliability of approximately 300 Apple devices and 20–30 Windows and Android devices
• Manage team members’ identities and access, including onboarding and offboarding
• Participate in SaaS tools procurement and inventory management
• Participate in hardware equipment procurement and inventory management
• Build and maintain the Internal IT knowledge base
• Address potential and actual security breaches, escalating or resolving them upon discovery
• Develop automated solutions as the company grows, including onboarding and offboarding
• Help shape Internal IT processes and structure

Требования:

• 3+ Years of experience with MDM for macOS on 300+ devices
• 3+ Years of experience managing Google Workspaces, Slack, Entra ID, Jira, Confluence, Cloudflare Zero Trust, or similar services
• Understanding of identity and access management in SaaS-heavy environments
• Knowledge of network basics, including static routing, switching, core protocols, and wireless
• Experience with infrastructure as code; VPN configuration is defined in Terraform
• Programming experience with JavaScript, TypeScript, or Python
• Comfortable communicating with diverse groups across the company
• At least 6 hours of overlap with the office timezone in Cyprus
• Будет плюсом: deep macOS knowledge, including hardening, CLI tools, and specific setups such as always-on VPN; deep Windows knowledge, including internals, enrollment methods, security hardening, and troubleshooting; experience with EDR solutions, RBI or VDI solutions, distributed logging or tracing, Grafana or Prometheus, and dynamic product IT companies

Условия:

• Competitive salary package commensurate with experience
• Open-minded teams and a welcoming, inclusive company culture
• Opportunity to make a real difference with a game-changing health tech product
• Flexible hours; results are prioritized over time spent at a desk