Systems Engineer - Deskside & AV Support (Onsite)

Cognizant; Gallatin (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Disability insurance

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Systems Engineer to deliver frontline IT support onsite in Gallatin, TN. You will troubleshoot hardware, software, networking, and AV issues and serve as the primary contact for end users.

You will manage incidents per SLAs, document resolutions, and assist with asset lifecycle and AV deployments. Strong customer service and ITSM experience are essential.

Qualifications

• 2+ years of experience in Deskside Support, IT Service Desk, or End User Computing.
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Responsibilities

• Serve as primary point of contact for IT support requests via walk-up, phone, email, chat, and remote support channels.
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Skills

Deskside Support

IT Service Desk

End User Computing

Windows OS

Hardware

ITSM tools

Incident management

Asset management

Printer support

AV/Video conferencing

Networking basics

Tools

Salesforce

ITIL

Job description

Cognizant is seeking a Systems Engineer to deliver frontline IT support onsite in Gallatin, TN. You will troubleshoot hardware, software, networking, and AV issues and serve as the primary contact for end users.

You will manage incidents per SLAs, document resolutions, and assist with asset lifecycle and AV deployments. Strong customer service and ITSM experience are essential.