Onsite IT Field Technician – Windows & Device Support

Cognizant; Gaffney (SC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant in the United States is seeking a Field Services engineer with 4–7 years of on-site desktop support experience across office and factory environments. You will handle break/fix, deployments, and escalations for laptops/desktops, rugged factory devices, printers, scanners, and conference room A/V equipment.

You will work with ITSM processes, utilize SCCM, Nexthink, and IT Shop for endpoint visibility, and perform Windows and basic network troubleshooting to restore services promptly.

Qualifications

• 4-7 years of onsite desktop support experience across office and factory environments.
• Strong Windows troubleshooting and basic networking skills.

Responsibilities

• Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
• Monitor ticket queues and assign tickets through ITSM tools;
• Perform incident management, RCA for major incidents, and drive issue prevention.
• Create and maintain SOPs, runbooks, and knowledge articles.
• Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
• Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.

Skills

Onsite desktop support

Windows troubleshooting

Networking basics

ITSM tools

Tools

SCCM

Nexthink

IT Shop

Job description

Cognizant in the United States is seeking a Field Services engineer with 4–7 years of on-site desktop support experience across office and factory environments. You will handle break/fix, deployments, and escalations for laptops/desktops, rugged factory devices, printers, scanners, and conference room A/V equipment.

You will work with ITSM processes, utilize SCCM, Nexthink, and IT Shop for endpoint visibility, and perform Windows and basic network troubleshooting to restore services promptly.