Systems Administrator (Tier 1/2) - DC IT Ops

Bayside Solutions; Dublin (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Bayside Solutions, Inc. is seeking an IT support specialist to help improve distribution center operations by supporting integration activities. You will work within the Local IT team to maintain system uptime, create documentation, and ensure best practices are followed.

The role involves supporting users, handling Tier 1/2 tickets, and contributing to ongoing projects. Strong hardware/software troubleshooting, Office 365, and inventory management are essential.

Qualifications

• Experience in troubleshooting PCs, desktops, tablets, scan guns, and printers.
• Experience with Distribution Center operations.
• Experience with Corporate IT operations and collaboration with local team members.

Responsibilities

• Improve distribution center operations by supporting integration activities.
• As a member of the Local IT team, ensure high standards for system uptime and availability; create documentation and guidelines.
• Support users and maintain the computer environment in a Tier 1/2 capacity.
• Manage incoming tickets and assist ongoing projects.
• Troubleshoot PC hardware/software issues including internet connectivity and Office 365.
• Train users on workstation and software use; maintain inventory of equipment.

Skills

Troubleshooting

Analytical thinking

Customer service

Team collaboration

Education

Undergraduate degree or equivalent

Tools

Active Directory

Intune

ServiceNow

Office 365

PC imaging/deployment

OS installation

Ethernet technologies

Job description

Bayside Solutions, Inc. is seeking an IT support specialist to help improve distribution center operations by supporting integration activities. You will work within the Local IT team to maintain system uptime, create documentation, and ensure best practices are followed.

The role involves supporting users, handling Tier 1/2 tickets, and contributing to ongoing projects. Strong hardware/software troubleshooting, Office 365, and inventory management are essential.