Associate Systems Administrator

Bayside Solutions; Dublin (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Bayside Solutions, Inc. is seeking an IT support specialist to help improve distribution center operations by supporting integration activities. You will work within the Local IT team to maintain system uptime, create documentation, and ensure best practices are followed.

The role involves supporting users, handling Tier 1/2 tickets, and contributing to ongoing projects. Strong hardware/software troubleshooting, Office 365, and inventory management are essential.

Qualifications

• Experience in troubleshooting PCs, desktops, tablets, scan guns, and printers.
• Experience with Distribution Center operations.
• Experience with Corporate IT operations and collaboration with local team members.

Responsibilities

• Improve distribution center operations by supporting integration activities.
• As a member of the Local IT team, ensure high standards for system uptime and availability; create documentation and guidelines.
• Support users and maintain the computer environment in a Tier 1/2 capacity.
• Manage incoming tickets and assist ongoing projects.
• Troubleshoot PC hardware/software issues including internet connectivity and Office 365.
• Train users on workstation and software use; maintain inventory of equipment.

Skills

Troubleshooting

Analytical thinking

Customer service

Team collaboration

Education

Undergraduate degree or equivalent

Tools

Active Directory

Intune

ServiceNow

Office 365

PC imaging/deployment

OS installation

Ethernet technologies

Job description

• Working to improve distribution center operations by participating in support and integration activities.


• As a member of the Local IT team, this position will ensure high standards for system uptime and availability, establishing documentation, standards, best practices, procedures, processes, and guidelines.


• Support users and maintain the computer environment in a Tier 1/2 capacity.


• Manage incoming tickets.


• Support ongoing projects as needed.


• Troubleshoot PC, hardware, and software issues, including internet connectivity, operating system, Office 365, and other issues.


• Train users on use and best practices in using their workstations and installed software.


• Keep an inventory of equipment and ensure items are in stock and accounted for.


• Other duties as assigned.

Requirements and Qualifications:

• Experience in troubleshooting PCs, desktops, tablets, scan guns, and printers.


• Experience with Distribution Center operations.


• Experience with Corporate IT operations and collaboration with local team members.

Preferred Qualifications:

• 2+ years of experience with Ethernet technologies, PC Imaging/Deployment, Microsoft Active Directory, Service Now, Intune System Management, and Microsoft Office 365.


• Experience with the installation, maintenance, security, performance monitoring, performance tuning, and integrity of the operating system.


• Experience with IT processes such as System Management, Inventory Management, Change Management, Configuration Management, and Customer Service.


• Experience in defining and delivering effective methodologies and processes to enable a proactive work environment and deliver structured work that is repeatable for all Tier 1 support individuals or organizations.


• Strong analytical, problem-solving, root cause analysis, and troubleshooting skills.


• Undergraduate degree or equivalent work experience.

Desired Skills and Experience

Systems administration, Tier 1/2 IT support, PC/desktop/tablet/scan gun/printer troubleshooting, hardware and software support, internet connectivity and Ethernet, PC imaging and deployment, Active Directory, ServiceNow ticket management, Microsoft Intune, Office 365, OS installation and maintenance, system security and integrity, performance monitoring and tuning, system uptime and availability, inventory management, change and configuration management, IT documentation and standardized procedures, process improvement, user training and customer service, project and integration support, distribution center and corporate IT operations, team collaboration, analytical problem-solving and root cause analysis, preferably 2+ years of relevant technology experience, undergraduate degree or equivalent experience

Bayside Solutions, Inc. is not able to sponsor any candidates at this time. Additionally, candidates for this position must qualify as a W2 candidate.

Bayside Solutions, Inc. may collect your personal information during the position application process. Please reference Bayside Solutions, Inc.'s CCPA Privacy Policy at www.baysidesolutions.com.