Systems Administrator

Ultipro; Lake Oswego, Northern (OR, KY); Hybrid; USD 34,000 - 43,000; Full time

Job summary

Meriplex is seeking a Systems Administrator to join the Technical Assistance Center in Lake Oswego, Oregon. This role is second-tier support handling Level 2 end-user issues, following SOPs, and delivering strong customer service while resolving tickets.

You will handle AD/Office 365, VPN, GPO, VMware, server maintenance, firewalls, Azure, Exchange, SAN, MFA, and Azure subscriptions. The role emphasizes teamwork, documentation, and professional communication.

Qualifications

• Experience supporting MSP-level technical help desk.
• Strong knowledge of Microsoft 365 and Windows admin.
• Ability to troubleshoot complex networking and security concepts.
• Excellent written and verbal communication with end-users.

Responsibilities

• Provide advanced Active Directory and Office365 user account support.
• Deliver network and end-user VPN access support.
• Provide advanced level Active Directory GPO support.
• Offer second level VMware support.
• Administer server maintenance, security groups, and SAN connectivity.
• Perform basic firewall administration.

Skills

Microsoft 365

Command line

TCP/IP

Customer service

Team collaboration

Documentation

SOP adherence

Education

Network+ certification

Server+ certification

VMware certification

Microsoft 365 certification

Tools

VMware

Azure

Office 365

Exchange Server

RMM tools

SAN storage

Job description

The Systems Administrator acts as the second tier of support for Meriplex’s Technical Assistance Center(TAC) and reports to a TAC Manager. This role works within the TAC’s ticketing system to resolve Level 2 end user issues. The Systems Administrator must deliver exemplary customer service and technical advice while following all SOPs to complete customer requests. The person in this position is responsible for an array of mid-level issues ranging from basic firewall administration to troubleshooting Azure subscriptions.

Key Responsibilities:

• Provide advanced Active Directory and Office365 user account support.
• Deliver network and end-user VPN access support.
• Provide advanced level Active Directory GPO support.
• Offer second level VMware support.
• Administer server maintenance, security groups, and SAN connectivity.
• Perform basic firewall administration.
• Supply multifaceted authentication (MFA) support.
• Ability to troubleshoot and create Azure subscriptions.
• Administer spam solution products.
• Support MS Exchange servers.
• Manage wireless environment.
• Manage backup and replication solutions and storage devices.
• Perform technical equipment installations at customer sites.

Knowledge, Skills, and Abilities:

• Advanced knowledge of Microsoft 365 applications.
• Advanced knowledge of command line.
• Understanding of advanced technical triage methodologies.
• Advanced TCP/IP understanding.
• Ability to communicate both verbal and written technical information to a wide range of end-users and customer internal IT departments.
• Ability to effectively set expectations regarding delivery of service.
• Strengthen customer relationships by providing exemplary customer service.
• Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates, and customers with respect.
• Adherence to ticketing methodologies regarding documentation, process, and workflow.
• Support, manage, troubleshoot, and resolve service requests with the appropriate level of urgency and professionalism.
• Properly manage workflow using research, documentation, RMM tools, ticket system, and communication.
• Directly and indirectly support customers, vendors, and staff by providing top tier customer service.
• Basic Switching/Routing/Wireless/Firewall knowledge.
• Basic understanding of Azure.
• Basic understanding of how SAN functions.

Preferred Education, Experience, and Certifications:

• Prior MSP proactive support experience is highly encouraged.
• Network+ certification.
• Server+ certification.
• VMware certification.
• Microsoft 365 certification.
• Superior reading, writing, and communication skills.
• Intermediate knowledge of network concepts, devices, and best practices.

Compensation Range: $25 - 31/ hour

Physical Demands:

Exerts up to 50 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.