MSP Systems Administrator - 24/7 TAC Support & Azure/AD

Meriplex-Communication; Sacramento (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401K

PTO and holiday pay

Referral bonuses

Job summary

Meriplex Communications is seeking a Systems Administrator to join its Technical Assistance Center as the second tier of support. You will resolve Level 2 end user issues in the TAC ticketing system, deliver expert customer service, and follow SOPs to complete requests for multiple client sites across Northern California.

The role requires strong Microsoft 365, AD, Azure, VMware, and network knowledge, with 90% local travel to Chico, Redding, Sacramento, San Francisco, Reno, and Santa Cruz.

Qualifications

• Advanced knowledge of Microsoft 365 applications.
• Advanced knowledge of command line.
• Experience using ticketing systems required, ConnectWise highly preferred.
• Understanding of advanced technical triage methodologies.
• Advanced TCP/IP understanding.
• Ability to communicate technical information to diverse audiences.
• Adherence to ticketing documentation and workflow.

Responsibilities

• Provide advanced Active Directory and Office365 user account support.
• Deliver network and end-user VPN access support.
• Provide advanced level Active Directory GPO support.
• Offer second level VMware support.
• Interact professionally with executives, end users, technical and non-technical personnel.
• Administer server maintenance, security groups, and SAN connectivity.
• Perform basic firewall administration.
• Supply multifaceted authentication (MFA) support.
• Ability to troubleshoot and create Azure subscriptions.
• Administer spam solution products.
• Support MS Exchange servers.
• Manage wireless environment.
• Manage backup and replication solutions and storage devices.
• Perform technical equipment installations at customer sites.

Skills

Active Directory

Microsoft 365

Command line

ConnectWise

TCP/IP

Azure

VMware

Firewall

VPN

Education

Network+ certification

Server+ certification

VMware certification

Microsoft 365 certification

Tools

ConnectWise

Job description

Meriplex Communications is seeking a Systems Administrator to join its Technical Assistance Center as the second tier of support. You will resolve Level 2 end user issues in the TAC ticketing system, deliver expert customer service, and follow SOPs to complete requests for multiple client sites across Northern California.

The role requires strong Microsoft 365, AD, Azure, VMware, and network knowledge, with 90% local travel to Chico, Redding, Sacramento, San Francisco, Reno, and Santa Cruz.