Systems Administrator II — Client-Facing Escalations (Remote)
Bmore Technology
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Benefits offered by this job
Job summary
Bmore Technology is hiring a Systems Administrator to join our White Marsh service team as the Level 2 escalation point, handling complex problems, maintaining healthy client networks, and guiding the Level 1 team.
The role requires 2–3 years of hands-on IT experience with multiple certifications and a strong ability to explain technical issues to clients in plain language. We offer work-from-home flexibility based on the on-call schedule and a White Marsh base.
Qualifications
- 2–3 years of hands-on IT experience with multiple certifications
- Experience supporting multiple clients in MSP/IT consulting
- Ability to explain technical issues in plain language to non-technical clients
- Bachelor's degree in IT or related field preferred
Responsibilities
- Own the escalations — take on the complex technical problems our Level 1 team hands up, and see them through to resolution
- Talk directly with clients — explain what’s happening in plain language and work toward solutions together
- Keep client networks healthy — maintain network design and integrity, spot technical risks early, and drive down reactive tickets
- Shape how we work — help build our Standards Library and contribute to incident-management best practices
- Coordinate complex projects and mentor teammates along the way
- Share the on-call rotation for after-hours support
Skills
Education
Job description
Bmore Technology is hiring a Systems Administrator to join our White Marsh service team as the Level 2 escalation point, handling complex problems, maintaining healthy client networks, and guiding the Level 1 team.
The role requires 2–3 years of hands-on IT experience with multiple certifications and a strong ability to explain technical issues to clients in plain language. We offer work-from-home flexibility based on the on-call schedule and a White Marsh base.
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