In-Office Level 2 Systems Engineer: Escalations & Support

Paranet Solutions; Carrollton (TX); On-site; USD 55,000 - 65,000; Full time

Job summary

Paranet Solutions in the United States is seeking a Level 2 Systems Engineer to join our Managed Services team. You’ll bridge Level 1 support and Level 3 engineering, diagnosing escalated issues, supporting project delivery, and mentoring junior technicians.

You’ll work across client environments, own complex troubleshooting, document solutions, and contribute to knowledge base improvements while staying current with emerging technologies.

Qualifications

• 3+ years of IT support, systems administration, or MSP experience.
• Hands-on experience with Microsoft 365, Windows Server, Active Directory, and troubleshooting end-user environments.
• Basic to intermediate experience with Azure administration and cloud technologies.

Responsibilities

• Serve as an escalation point for issues that cannot be resolved by Level 1 technicians.
• Troubleshoot and resolve Windows, Microsoft 365, Azure, networking, workstation, and server-related issues.
• Assist Level 3 engineers with project implementation, migrations, upgrades, and infrastructure deployments.
• Monitor client environments and proactively identify issues before they impact business operations.
• Build trusted relationships with clients by providing clear communication and practical technical guidance.
• Maintain accurate documentation and create knowledge base articles to improve team efficiency.
• Mentor and support Level 1 technicians by sharing knowledge and assisting with escalated issues.
• Participate in system maintenance, patching, security improvements, and operational best practices.
• Stay current on emerging technologies and continually improve technical skills.

Skills

IT support

Windows Server

Active Directory

Microsoft 365

Azure

PowerShell

Troubleshooting

Communication

Organization

Job description

Paranet Solutions in the United States is seeking a Level 2 Systems Engineer to join our Managed Services team. You’ll bridge Level 1 support and Level 3 engineering, diagnosing escalated issues, supporting project delivery, and mentoring junior technicians.

You’ll work across client environments, own complex troubleshooting, document solutions, and contribute to knowledge base improvements while staying current with emerging technologies.