Remote Systems Administrator – Tier II Networking

The Reynolds and Reynolds Company; Charlotte (NC); Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision, and life insurance

401(k) with up to 6% matching

Paid holidays, vacation, and sick days

Job summary

A leading technology firm is seeking a Systems Administrator to join their remote team. This role involves handling escalated troubleshooting issues for clients and providing mentorship to technicians. Candidates should have at least 2 years of experience in a similar role and expertise in Windows Active Directory. The benefits package includes medical, dental, and a 401(k) plan with matching. Join us to thrive in a healthy and supportive work environment.

Qualifications

• Minimum 2 years in a Tier II or System Administrator role required.
• Expertise in troubleshooting network and local devices.

Responsibilities

• Handle escalated level troubleshooting and administration.
• Act as the owner of critical client issues and outages.
• Document customer issues, troubleshooting steps, and resolutions.

Skills

Troubleshooting and resolving issues with customer equipment

Knowledge of Windows Active Directory domains

Expertise with printer and scanner troubleshooting

Proficient with TCP/IP protocols

Familiarity with Microsoft Entra and Intune

Education

One-year certificate from a college or technical school

Job description

A leading technology firm is seeking a Systems Administrator to join their remote team. This role involves handling escalated troubleshooting issues for clients and providing mentorship to technicians. Candidates should have at least 2 years of experience in a similar role and expertise in Windows Active Directory. The benefits package includes medical, dental, and a 401(k) plan with matching. Join us to thrive in a healthy and supportive work environment.