Systems Administrator I: Hands-On IT Ops & End-User Support

CampusDoor Holdings Inc.; Mechanicsburg (Cumberland County); Vor Ort; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

CampusDoor Holdings Inc. is seeking an Systems Administrator I to provide reliable day-to-day IT support within an enterprise environment. You will work closely with the IT team on end-user support, device management, and account administration to improve operational efficiency and user experience.

The role offers hands-on experience with AWS, Microsoft 365, Windows administration, networking, IAM, endpoint management, and end-user support, developing foundational systems administration skills.

Qualifikationen

• Bachelor's degree or equivalent in IT or related field.
• Basic understanding of hardware, operating systems and software applications.
• Strong analytical and critical thinking with root-cause identification.
• Familiarity with Microsoft 365 applications and services.
• Understanding of networking basics: DNS, DHCP, TCP/IP.
• Experience in customer service or technical support.

Aufgaben

• Provide technical assistance for software and application-related issues.
• Support employee onboarding and offboarding, including provisioning and VDI preparation.
• Assist with configuration, deployment, and maintenance of Amazon Workspace Virtual Desktops.
• Troubleshoot Microsoft 365, Windows OS, and Azure AD On Prem issues.
• Document incidents, resolutions, and procedures per IT standards.
• Escalate complex issues while owning communication and follow-up.

Kenntnisse

Analytical thinking

Customer service

End-user support

Microsoft 365 familiarity

Onboarding/offboarding experience

Ausbildung

Bachelor's degree in information technology, computer science, information systems, cybersecurity, or equivalent

Tools

Azure AD

Active Directory

Endpoint management

AWS

Jobbeschreibung

CampusDoor Holdings Inc. is seeking an Systems Administrator I to provide reliable day-to-day IT support within an enterprise environment. You will work closely with the IT team on end-user support, device management, and account administration to improve operational efficiency and user experience.

The role offers hands-on experience with AWS, Microsoft 365, Windows administration, networking, IAM, endpoint management, and end-user support, developing foundational systems administration skills.