Entry-Level Systems Administrator | IT Support

Koch Office Group an EO Johnson Business Technologies Company; Waterloo (IA); Presencial; USD 50.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) match

Medical/dental/vision insurance

Disability insurance

Paid time off

Paid holidays

Parental leave

Family care days

Descripción de la vacante

Locknet Managed IT is seeking a motivated Systems Administrator I to support clients and internal users, ensuring reliable, secure, and efficient operations. This is ideal for someone early in their IT career who enjoys problem-solving, helping others, and building foundational technical skills in a fast-paced environment.

You’ll be on the front lines of IT support, responding to requests, troubleshooting issues, and delivering solutions using modern diagnostic and remote management tools.

Formación

• College diploma in Computer Science or a related field.
• Two years of equivalent hands-on IT experience.

Responsabilidades

• Provide first-level technical support by receiving, prioritizing, documenting, and resolving end-user requests via phone, email, and ticketing systems.
• Build rapport with users and deliver friendly, professional service.
• Troubleshoot issues using diagnostic utilities, knowledge bases, and documented processes.
• Perform remote-based solutions including software installs, upgrades, system configuration, backups, and preventative maintenance.
• Escalate issues as needed while maintaining clear documentation through resolution.
• Test and verify fixes to ensure issues are fully resolved.
• Complete post-resolution follow-ups to ensure user satisfaction.
• Identify trends in support issues and contribute to preventative solutions, help sheets, and FAQs.
• Participate in an after-hours on‑call rotation as scheduled.
• Perform other duties as assigned.

Conocimientos

Customer service mindset

Verbal and written communication

Troubleshooting

Documentation

Time management

Independent work

Team collaboration

Problem-solving

On-call readiness

Educación

College diploma in Computer Science or related field

2 years IT experience

Herramientas

Microsoft Windows environments

Microsoft Office

Diagnostic utilities

Remote management tools

Help desk software

Descripción del empleo

Locknet Managed IT is seeking a motivated Systems Administrator I to support clients and internal users, ensuring reliable, secure, and efficient operations. This is ideal for someone early in their IT career who enjoys problem-solving, helping others, and building foundational technical skills in a fast-paced environment.

You’ll be on the front lines of IT support, responding to requests, troubleshooting issues, and delivering solutions using modern diagnostic and remote management tools.