Systems Administrator I

CampusDoor Holdings Inc.; Mechanicsburg (Cumberland County); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

CampusDoor Holdings Inc. is seeking an Systems Administrator I to provide reliable day-to-day IT support within an enterprise environment. You will work closely with the IT team on end-user support, device management, and account administration to improve operational efficiency and user experience.

The role offers hands-on experience with AWS, Microsoft 365, Windows administration, networking, IAM, endpoint management, and end-user support, developing foundational systems administration skills.

Qualifications

• Bachelor's degree or equivalent in IT or related field.
• Basic understanding of hardware, operating systems and software applications.
• Strong analytical and critical thinking with root-cause identification.
• Familiarity with Microsoft 365 applications and services.
• Understanding of networking basics: DNS, DHCP, TCP/IP.
• Experience in customer service or technical support.

Responsabilités

• Provide technical assistance for software and application-related issues.
• Support employee onboarding and offboarding, including provisioning and VDI preparation.
• Assist with configuration, deployment, and maintenance of Amazon Workspace Virtual Desktops.
• Troubleshoot Microsoft 365, Windows OS, and Azure AD On Prem issues.
• Document incidents, resolutions, and procedures per IT standards.
• Escalate complex issues while owning communication and follow-up.

Connaissances

Analytical thinking

Customer service

End-user support

Microsoft 365 familiarity

Onboarding/offboarding experience

Formation

Bachelor's degree in information technology, computer science, information systems, cybersecurity, or equivalent

Outils

Azure AD

Active Directory

Endpoint management

AWS

Description du poste

Status: Full-time, Non-Exempt
Department: Information Systems
Reports to: Systems Administrator III

Summary

The Systems Administrator I provides reliable day-to-day operational support for the Information Technology team and builds practical expertise within a professional enterprise environment. This role provides an opportunity to develop technical, analytical, and customer service skills through direct involvement in end-user support, device management, account administration, and technology initiatives. The Systems Administrator I will work closely with IT team members to ensure employees receive timely and effective technology support while contributing to projects that enhance operational efficiency and user experience.

What you'll do

• Provide technical assistance for software and application-related issues.
• Support employee onboarding and offboarding activities, including account provisioning and virtual desktop preparation.
• Assist with the configuration, deployment, and maintenance of Amazon Workspace Virtual Desktops.
• Troubleshoot issues related to Microsoft 365, Windows operating systems, and Azure AD On Prem.
• Document incidents, resolutions, and procedures in accordance with IT standards and best practices.
• Escalate complex issues to appropriate team members while maintaining ownership of communication and follow-up.

Qualifications

• Bachelor's degree in information technology, computer science, information systems, cybersecurity, or equivalent combination of education and experience.
• Basic understanding of computer hardware, operating systems, and software applications.
• Strong analytical and critical thinking skills with the ability to research issues, identify root causes, and recommend solutions.
• Familiarity with Microsoft 365 applications and services.
• Understanding basic networking concepts, including DNS, DHCP, and TCP/IP.
• Exposure to Microsoft Entra ID, Active Directory, or endpoint management solutions.
• Previous customer service or technical support experience.

This role provides hands-on experience with AWS, Microsoft 365, Windows administration, networking, identity and access management, endpoint management, and end-user support, offering opportunities to build foundational systems administration skills.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by the manager.