Systems Administrator

newchartertech; City of White Plains (NY); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

RTO (Responsible Time Off)

401(k) Matching

Job summary

ProTech IT Solutions, a New Charter Technologies Company, is a White Plains, NY-based MSP seeking a skilled System Administrator to deliver remote and on-site IT support for clients primarily in Westchester County and NYC. You will manage Windows Server environments, Office 365, networking, and cloud tasks, while mentoring junior staff.

We value proactive, enthusiastic professionals who excel in teams and communicate clearly with clients.

Qualifications

• Minimum 4 years of experience administering Microsoft Windows Server environments.
• Strong troubleshooting and problem-solving skills.
• Solid networking knowledge and ability to manage IT infrastructure end‑to‑end.
• Excellent written and verbal communication; ability to work with clients.
• Ability to multitask and work independently or in a team; reliable commute to White Plains.

Responsibilities

• Provide remote and on-site technical support to clients with professionalism and urgency.
• Monitor and maintain client systems to prevent downtime and improve performance.
• Collaborate with clients to understand IT needs and deliver tailored solutions.
• Manage Windows Server environments and Windows 10 workstations.
• Administer Office 365 including user management and email configurations.
• Configure network protocols (TCP/IP) and ensure secure connectivity.
• Use ConnectWise and other RMM tools for monitoring and management.
• Assist cloud infrastructure support including Azure and AWS environments.
• Document procedures and client interactions in ticketing systems.
• Mentor junior staff and delegate tasks to encourage growth.

Skills

Windows Server

Networking

IT Support

Communication

Teamwork

Education

Bachelor's degree in IT or related field

Tools

ConnectWise

Office 365

Azure

AWS

Job description

ProTech IT Solutions, a New Charter Technologies Company, is a fast-growing Managed Service Provider (MSP) based in White Plains, NY. We are seeking a skilled and client-focused System Administrator to join our team. This role supports clients both remotely and on-site, primarily in Westchester County and New York City.

We're looking for a proactive, enthusiastic, and technically adept professional who thrives in a team setting and is passionate about delivering exceptional IT support and solutions.

Key Responsibilities

• Deliver remote and on-site technical support to clients with professionalism and urgency.
• Proactively monitor and maintain client systems to prevent downtime and improve performance.
• Collaborate with clients to understand their IT needs and deliver tailored solutions.
• Manage and troubleshoot Microsoft Windows Server environments and Windows 10 workstations.
• Administer Office 365 environments including user management and email configurations.
• Configure and support network protocols such as TCP/IP and ensure secure connectivity.
• Utilize RMM tools (e.g., ConnectWise) for system monitoring and management.
• Assist in cloud infrastructure support including Azure and AWS environments.
• Document technical procedures and client interactions in ticketing systems.
• Demonstrate leadership by mentoring junior staff and delegating tasks effectively.

Required Qualifications

• Minimum 4 years of experience with Microsoft Windows Server.
• Strong troubleshooting and problem-solving skills.
• In-depth knowledge of networking and system administration.
• Excellent communication and organizational skills.
• Ability to multitask and work independently or as part of a team.
• Reliable commute to White Plains, NY or willingness to relocate.

Preferred Qualifications

• Experience in a Managed Service Provider (MSP) environment.
• Familiarity with RMM tools such as ConnectWise.
• Cloud experience with platforms like Azure or AWS.
• College degree in IT or related field and relevant certifications.

Benefits

• Health Insurance
• RTO (Responsible Time Off)
• 401(k) Matching

Schedule

8-hour shift: 8:30 AM - 5:30 PM

Location

Onsite - White Plains, NY

Job Type

Full-Time

Salary

$80,000 annually

ProTech IT Solutions, a New Charter Technologies Company, was founded in 2012 by Johnson Abraham. His personal belief is that technology should be delivered the same way customers are served at a five-star restaurant or hotel - with white-glove service. Using this service model, our firm has experienced significant growth.

ProTech IT, a New Charter Technologies Company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. ProTech IT recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.