Systems Administrator

ProTech IT Solutions, LLC; City of White Plains (NY); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Health Insurance

Responsible Time Off

401(k) Matching

Paid Holidays

Job summary

ProTech IT Solutions, LLC is looking for a Full-Time IT Support Specialist to provide remote and on-site technical support in White Plains, NY. Candidates should have at least 4 years of experience with Microsoft Windows Server and possess strong troubleshooting skills.

The role involves monitoring client systems, documenting procedures, and mentoring junior staff. Benefits include health insurance, paid holidays, and a 401(k) matching. If you have a background in Managed Service Provider environments, we encourage you to apply!

Qualifications

• Minimum 4 years of experience with Microsoft Windows Server.
• Strong troubleshooting and problem-solving skills.
• Reliable commute to White Plains, NY or willingness to relocate.

Responsibilities

• Deliver remote and on-site technical support to clients.
• Proactively monitor and maintain client systems.
• Manage and troubleshoot Microsoft Windows Server environments.

Skills

Troubleshooting and problem-solving skills

In-depth knowledge of networking and system administration

Excellent communication and organizational skills

Ability to multitask

Education

College degree in IT or related field

Tools

ConnectWise

Microsoft Windows Server

Azure

AWS

Job description

Key Responsibilities

• Deliver remote and on-site technical support to clients with professionalism and urgency.
• Proactively monitor and maintain client systems to prevent downtime and improve performance.
• Collaborate with clients to understand their IT needs and deliver tailored solutions.
• Manage and troubleshoot Microsoft Windows Server environments and Windows 10 workstations.
• Administer Office 365 environments including user management and email configurations.
• Configure and support network protocols such as TCP/IP and ensure secure connectivity.
• Utilize RMM tools (e.g., ConnectWise) for system monitoring and management.
• Assist in cloud infrastructure support including Azure and AWS environments.
• Document technical procedures and client interactions in ticketing systems.
• Demonstrate leadership by mentoring junior staff and delegating tasks effectively.

Required Qualifications

• Minimum 4 years of experience with Microsoft Windows Server.
• Strong troubleshooting and problem‑solving skills.
• In‑depth knowledge of networking and system administration.
• Excellent communication and organizational skills.
• Ability to multitask and work independently or as part of a team.
• Reliable commute to White Plains, NY or willingness to relocate.

Preferred Qualifications

• Experience in a Managed Service Provider (MSP) environment.
• Familiarity with RMM tools such as ConnectWise.
• Cloud experience with platforms like Azure or AWS.
• College degree in IT or related field and relevant certifications.

Job Details

• Location: Onsite - White Plains, NY
• Schedule: 8-hour shift, 8:30 AM – 5:30 PM
• Job Type: Full-Time
• Salary: $80,000 annually

Benefits

• Health Insurance
• Responsible Time Off (RTO)
• 401(k) Matching
• Paid Holidays

EEO Statement

ProTech IT recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.