Systems Administrator

New-Charter-Technologies-1; City of White Plains (NY); On-site; USD 68,000 - 92,000; Full time

Benefits offered by this job

Health Insurance

RTO (Responsible Time Off)

401(k) Matching

Job summary

New Charter Technologies is seeking a System Administrator in White Plains, NY to deliver on-site and remote IT support for clients in Westchester County and NYC. You will manage Windows Server environments, Office 365 configurations, and network connectivity, while using ConnectWise for ticketing and monitoring.

The ideal candidate has 4+ years of Windows Server experience, strong troubleshooting and communication skills, and is comfortable mentoring junior staff.

Qualifications

• Minimum 4 years of experience with Microsoft Windows Server.
• Strong troubleshooting and problem-solving skills.
• In-depth knowledge of networking and system administration.
• Excellent communication and organizational skills.

Responsibilities

• Deliver remote and on-site technical support to clients with professionalism and urgency.
• Proactively monitor and maintain client systems to prevent downtime and improve performance.
• Collaborate with clients to understand their IT needs and deliver tailored solutions.
• Manage and troubleshoot Microsoft Windows Server environments and Windows 10 workstations.
• Administer Office 365 environments including user management and email configurations.
• Configure and support network protocols such as TCP/IP and ensure secure connectivity.
• Utilize RMM tools (e.g., ConnectWise) for system monitoring and management.
• Assist in cloud infrastructure support including Azure and AWS environments.
• Document technical procedures and client interactions in ticketing systems.
• Demonstrate leadership by mentoring junior staff and delegating tasks effectively.

Skills

Windows Server

Troubleshooting

Networking

Communication

Organizational skills

Multitasking

Education

Bachelor’s degree in IT or related field

Tools

ConnectWise

Office 365

Azure

AWS

Job description

We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you.ProTech IT Solutions, a New Charter Technologies Company, is a fast-growing Managed Service Provider (MSP) based in White Plains, NY. We are seeking a skilled and client-focused System Administrator to join our team. This role supports clients both remotely and on-site, primarily in Westchester County and New York City.We’re looking for a proactive, enthusiastic, and technically adept professional who thrives in a team setting and is passionate about delivering exceptional IT support and solutions.Key ResponsibilitiesDeliver remote and on-site technical support to clients with professionalism and urgency.Proactively monitor and maintain client systems to prevent downtime and improve performance.Collaborate with clients to understand their IT needs and deliver tailored solutions.Manage and troubleshoot Microsoft Windows Server environments and Windows 10 workstations.Administer Office 365 environments including user management and email configurations.Configure and support network protocols such as TCP/IP and ensure secure connectivity.Utilize RMM tools (e.g., ConnectWise) for system monitoring and management.Assist in cloud infrastructure support including Azure and AWS environments.Document technical procedures and client interactions in ticketing systems.Demonstrate leadership by mentoring junior staff and delegating tasks effectively.Required QualificationsMinimum 4 years of experience with Microsoft Windows Server.Strong troubleshooting and problem-solving skills.In-depth knowledge of networking and system administration.Excellent communication and organizational skills.Ability to multitask and work independently or as part of a team.Reliable commute to White Plains, NY or willingness to relocate.Preferred QualificationsExperience in a Managed Service Provider (MSP) environment.Familiarity with RMM tools such as ConnectWise.Cloud experience with platforms like Azure or AWS.College degree in IT or related field and relevant certifications.BenefitsHealth InsuranceRTO (Responsible Time Off)401(k) MatchingSchedule8-hour shift: 8:30 AM – 5:30 PMLocation: Onsite - White Plains, NYJob Type: Full-TimeSalary: $80,000 annuallyWho We are:At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.At New Charter, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter. ( Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success.Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We’re on a mission to make a difference, and we want you to be part of the story. Let’s transform the world together and build a career that’s as unique as you are!We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! Learn more here: Why New Charter .New Charter i s committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.