Systems Admin & Service Desk | AI-Driven Workflows & KPI

SBT Global, Inc.; Plano (TX); On-site; USD 759,000 - 859,000; Full time

Job summary

SmartRecruiters, Inc. in Plano, TX, seeks a contract System Administrator and Data Analyst to support Jira, MSP+, and Web Systems, driving continuous improvements and AI-assisted workflows.

The role blends IT operations, data reporting, and collaboration with Korea-based Headquarters, requiring fluent English and Korean communication. This contract runs for 1 year with confidentiality in EEO-compliant terms.

Qualifications

• Bachelor’s degree preferred in information systems, CS, business administration, data analytics, or related field.
• 5+ years in IT operations, system administration or data analytics.
• Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.
• Ability to work with U.S.-based teams and Korea-based Headquarters.
• Fluent English and Korean communications (written and spoken).

Responsibilities

• System Administration (Jira/MSP+/Web Systems).
• Data Analysis (Excel/KPI/Reporting).
• Continuous Process Improvement (Agile mindset) on QA/system failures.
• Basic to intermediate system administration tasks, including user and access management.
• System configuration: Workflow and process maintenance, issue investigation/escalation.
• Leverage prompt engineering to create, optimize, and maintain AI-assisted workflows.

Skills

IT Operations

System Administration

Data Analysis

Agile Mindset

Stakeholder Coordination

Bilingual English/Korean

Education

Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or related field

Tools

Jira

Job description

SmartRecruiters, Inc. in Plano, TX, seeks a contract System Administrator and Data Analyst to support Jira, MSP+, and Web Systems, driving continuous improvements and AI-assisted workflows.

The role blends IT operations, data reporting, and collaboration with Korea-based Headquarters, requiring fluent English and Korean communication. This contract runs for 1 year with confidentiality in EEO-compliant terms.