System Admin & Service Desk- Bilingual (English/Korean)

Ultimate Staffing Services; Plano (TX); On-site; USD 44,000 - 48,000; Full time

Job summary

Ultimate Staffing Services in Plano, TX is seeking a System Admin & Service Desk professional for a 1-year contract. The role involves system administration (Jira/MSP+/Web Systems), data analysis, and implementing process improvements.

You will support users across US and Korea HQ, require English and Korean fluency, and work 9:00 to 18:00 with W2 payroll.

Qualifications

• Bachelor's degree preferred in IS/CS/Business/Data analytics.
• 5+ years IT operations or system administration experience.
• Experience supporting users and coordinating with stakeholders.
• Fluent in English and Korean.

Responsibilities

• System Administration (Jira/MSP+/Web Systems)
• Data Analysis (Excel/KPI/Reporting)
• Continuous Process Improvement (Agile Mindset) on QA/system failure issues
• Perform basic to intermediate system administration tasks, including User and access management
• System configuration: Workflow and process maintenance, Issue investigation and escalation
• Ability to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows.

Skills

IT Operations

System Administration

User Support

Stakeholder Coordination

Bilingual English/Korean

Education

Bachelor’s degree in IS/CS/Business/Data analytics

Tools

Jira

Ticketing systems

Low-code platforms

Job description

Salary: USD32 - USD35 per hour

Job Title: System Admin & Service Desk

Contract Period: 1 yr.

Pay Rates: $32-35/hr. W2

Work Hours: 09:00 ~ 18:00

Person in needed: 1

Responsibilities:

• System Administration (Jira/MSP+/Web Systems)
• Data Analysis (Excel/KPI/Reporting)
• Continuous Process Improvement (Agile Mindset) on QA/System failure issues
• Perform basic to intermediate system administration tasks, including User and access management
• System configuration: Workflow and process maintenance, Issue investigation and escalation
• Ability to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows.

Requirements

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred.
• 5+ years of experience in one or more of the following areas:
• IT Operations or Application Support
• System Administration
• Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.
• Ability to work effectively with both U.S.-based teams and Korea-based Headquarters.
• Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients.

Special Skills & Qualifications

• Experience with Jira or other ticketing/workflow management systems preferred.
• Understanding of web-based applications and system integrations.
• Experience building lightweight automation solutions using AI-assisted development ( "Vibe Coding "), low-code/no-code platforms, scripting, or similar technologies.