IT Systems Admin & Service Desk: AI-Driven Ops (Contract)

SmartRecruiters, Inc.; Plano (TX); On-site; USD 781,000 - 848,000; Full time

Job summary

SmartRecruiters, Inc. is seeking a seasoned IT Operations & SysAdmin professional to support Jira, MSP+, and web systems while driving data-driven improvements. You will handle user access, service requests, and cross-functional coordination with U.S. and Korea-based teams.

The role emphasizes Agile mindset, KPI reporting, and automation via lightweight AI-assisted workflows. Candidates proficient in English and Korean will excel in client-facing communications.

Qualifications

• Bachelor’s degree preferred.
• 5+ years of experience in IT Operations or System Administration.
• Experience supporting users and coordinating with multiple stakeholders.
• Fluent English and Korean communication to communicate with clients.

Responsibilities

• System Administration (Jira/MSP+/Web Systems).
• Data Analysis (Excel/KPI/Reporting).
• Continuous Process Improvement (Agile Mindset) on QA/System failure issues.
• Perform basic to intermediate system administration tasks, including user and access management.
• System configuration: Workflow and process maintenance, issue investigation and escalation.
• Leverage prompt engineering to create, optimize, and maintain AI-assisted workflows.

Skills

IT Operations

System Administration

Data Analysis

Bilingual English/Korean

Education

Bachelor’s degree preferred

Tools

Jira

Web Systems

MSP+

Job description

SmartRecruiters, Inc. is seeking a seasoned IT Operations & SysAdmin professional to support Jira, MSP+, and web systems while driving data-driven improvements. You will handle user access, service requests, and cross-functional coordination with U.S. and Korea-based teams.

The role emphasizes Agile mindset, KPI reporting, and automation via lightweight AI-assisted workflows. Candidates proficient in English and Korean will excel in client-facing communications.