Korean Bilingual Systems Admin & Service Desk AI Innovator

10 BTI Solutions, Inc.; Plano (TX); On-site; USD 53,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

paid sick leave

life, accidental death & dismemberment

long-term disability (LTD) insurance

voluntary life/AD&D coverage

Job summary

10 BTI Solutions, Inc. seeks a Korean bilingual System Admin & Service Desk specialist to support Jira/MSP+/Web Systems, perform data analysis, and drive AI-assisted development. You will work with US-based teams and Korea HQ, managing access, configuring workflows, and addressing system issues.

Fluent English and Korean are required to effectively communicate with clients and stakeholders, while contributing to continuous process improvements within an Agile environment.

Qualifications

• Bachelor’s degree preferred in IS/CS/Business/Data Analytics
• 5+ years in Service Desk/IT Operations or System Administration
• Experience supporting users and coordinating with multiple stakeholders
• Ability to work with US-based and Korea-based teams
• Fluent English and Korean in written and spoken form

Responsibilities

• Service Desk & Customer Support System Administration (Jira/MSP+/Web Systems)
• Data Analysis (Excel/KPI/Reporting)
• AI-Driven Automation & AI-assisted Development
• Continuous Process Improvement (Agile Mindset) on QA/System failure issues
• Perform basic to intermediate system administration tasks, including user and access management
• System configuration: workflow and process maintenance, issue investigation and escalation
• Leverage prompt engineering to create and maintain AI-assisted workflows

Skills

Korean language

Jira

AI automation

Data analysis

Workflow optimization

Access management

System administration

Cloud/Web systems

Education

Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics

Tools

MSP+

Job description

10 BTI Solutions, Inc. seeks a Korean bilingual System Admin & Service Desk specialist to support Jira/MSP+/Web Systems, perform data analysis, and drive AI-assisted development. You will work with US-based teams and Korea HQ, managing access, configuring workflows, and addressing system issues.

Fluent English and Korean are required to effectively communicate with clients and stakeholders, while contributing to continuous process improvements within an Agile environment.