Systems Admin & Service Desk – AI-Driven Workflows

SmartRecruiters, Inc.; Plano (TX); On-site; USD 70,000 - 75,000; Full time

Job summary

WOONGJIN INC. is seeking a System Administrator / IT Ops professional in Plano, TX, to manage Jira/MSP+ and web systems, perform data analysis, and drive continuous process improvements with an Agile mindset.

The role requires coordinating with U.S. and Korea teams, strong English/Korean communication, and experience in system administration and automation. Competitive USD salary and benefits are provided.

Qualifications

• Bachelor’s degree preferred in IS/CS/Analytics.
• 5+ years in IT Ops, app support, or systems administration.
• Experience supporting users and coordinating with stakeholders.
• Ability to work with US and Korea teams; strong English and Korean fluency.

Responsibilities

• System Administration (Jira/MSP+/Web Systems).
• Data Analysis (Excel/KPI/Reporting).
• Improve QA/system failure processes with an Agile mindset.

Skills

English-Korean communication

Team collaboration

Data analysis

Problem solving

Education

Bachelor’s degree in IS/CS/Business/Data Analytics

Tools

Jira

Workflow management

Automation / AI

Web integrations

Job description

WOONGJIN INC. is seeking a System Administrator / IT Ops professional in Plano, TX, to manage Jira/MSP+ and web systems, perform data analysis, and drive continuous process improvements with an Agile mindset.

The role requires coordinating with U.S. and Korea teams, strong English/Korean communication, and experience in system administration and automation. Competitive USD salary and benefits are provided.