System Admin & Service Desk_ Bilingual (English/ Korean)

SmartRecruiters, Inc.; Plano (TX); On-site; USD 70,000 - 75,000; Full time

Job summary

WOONGJIN INC. is seeking a System Administrator / IT Ops professional in Plano, TX, to manage Jira/MSP+ and web systems, perform data analysis, and drive continuous process improvements with an Agile mindset.

The role requires coordinating with U.S. and Korea teams, strong English/Korean communication, and experience in system administration and automation. Competitive USD salary and benefits are provided.

Qualifications

• Bachelor’s degree preferred in IS/CS/Analytics.
• 5+ years in IT Ops, app support, or systems administration.
• Experience supporting users and coordinating with stakeholders.
• Ability to work with US and Korea teams; strong English and Korean fluency.

Responsibilities

• System Administration (Jira/MSP+/Web Systems).
• Data Analysis (Excel/KPI/Reporting).
• Improve QA/system failure processes with an Agile mindset.

Skills

English-Korean communication

Team collaboration

Data analysis

Problem solving

Education

Bachelor’s degree in IS/CS/Business/Data Analytics

Tools

Jira

Workflow management

Automation / AI

Web integrations

Job description

• Contract
• Compensation: USD 70,000 - USD 75,000 - yearly

Company Description

For More Open Positions Visit us at:
http://recruiting.woongjininc.com/

***NO C2C***

Our Mission

WOONGJIN INC. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

Job Description

• System Administration (Jira/MSP+/Web Systems)
• Data Analysis (Excel/KPI/Reporting)
• Continuous Process Improvement (Agile Mindset) on QA/System failure issues
• Perform basic to intermediate system administration tasks, including User and access management
• System configuration: Workflow and process maintenance, Issue investigation and escalation
• Ability to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred.
• 5+ years of experience in one or more of the following areas:
• IT Operations or Application Support
• System Administration
• Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.
• Ability to work effectively with both U.S.-based teams and Korea-based Headquarters.
• Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients.

Special Skills & Qualifications

• Experience with Jira or other ticketing/workflow management systems preferred.
• Understanding of web-based applications and system integrations.
• Experience building lightweight automation solutions using AI-assisted development ("Vibe Coding"), low-code/no-code platforms, scripting, or similar technologies.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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