Bilingual System Admin & Service Desk - AI Automation

vibehackers; Plano (TX); On-site; USD 75,000 - 110,000; Full time

Job summary

vibehackers is seeking a bilingual English/Korean System Administrator and Service Desk specialist to support U.S. teams and our Korea-based headquarters.

You will handle user support, system administration, workflow configuration, data analysis, and AI-assisted automation to improve operations and resolve issues. The role emphasizes AI-driven development and prompt engineering to create lightweight automation, maintain processes, and drive continuous improvement with an Agile mindset on QA and

Qualifications

• Bachelor’s degree in information systems, CS, business admin, data analytics, or related field preferred.
• 5+ years of service desk/help desk operations, IT operations, application support, or system administration.
• Fluent English and Korean; ability to present to clients and collaborate with U.S. teams and Korea HQ.

Responsibilities

• Provide service desk and user support; troubleshoot and coordinate issue resolution with stakeholders.
• Perform basic to intermediate system administration tasks including user/access management.
• Maintain system configurations, workflows, and processes; investigate and escalate issues.
• Conduct data analysis and KPI reporting (Excel) to monitor and improve operations.
• Design and implement AI-driven automation and AI-assisted development for lightweight solutions.
• Apply prompt engineering to create and maintain AI-assisted workflows.
• Drive continuous process improvement with an Agile mindset on QA and system failures.

Skills

System Admin

Service Desk

Data Analysis

Agile Mindset

Bilingual EN/KR

Prompt Engineering

Workflow Automation

Cross-functional Coordination

Presentation Skills

Education

Bachelor's in Information Systems

Bachelor's in CS

Data Analytics degree

Tools

Jira

Low-code/No-code

Scripting

Web-based apps

System Integrations

Job description

vibehackers is seeking a bilingual English/Korean System Administrator and Service Desk specialist to support U.S. teams and our Korea-based headquarters.

You will handle user support, system administration, workflow configuration, data analysis, and AI-assisted automation to improve operations and resolve issues. The role emphasizes AI-driven development and prompt engineering to create lightweight automation, maintain processes, and drive continuous improvement with an Agile mindset on QA and