System Admin & Service Desk _Bilingual (English/ Korean)

Woongjin, Inc; Plano (TX); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

401(k)

Paid Sick hours

Job summary

Woongjin, Inc. is seeking a System Admin & Service Desk professional fluent in English and Korean to join a dynamic team. This role covers system administration tasks, user access management, and continuous process improvements while supporting Jira/MSP+ and web-based systems.

The ideal candidate has 5+ years in IT operations or system administration, with strong communication skills in English and Korean. This full-time position offers competitive benefits and a USD salary range.

Qualifications

• Bachelor’s degree preferred in information systems, computer science, business administration or data analytics.
• 5+ years in IT operations, system administration or application support.
• Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.
• Fluent written and spoken English and Korean for client communication.

Responsibilities

• Perform basic to intermediate system administration tasks, including user and access management.
• Configure systems: workflows and process maintenance; investigate issues and escalate as needed.
• Leverage AI-assisted workflows via prompt engineering for efficiency.
• Support Jira/MSP+ and web-based systems; collaborate with U.S. and Korea teams.

Skills

System administration

Data analysis

Process improvement

User access management

System configuration

Prompt engineering

English/Korean communication

Education

Bachelor’s degree (IS/CS/Business/Data Analytics)

Tools

Jira

MSP+

Web systems

Job description

System Admin & Service Desk _Bilingual (English/ Korean)

• Contract
• Compensation: USD 70000 - USD 75000 - yearly

Our Mission
WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

• Medical Insurance
• Vision Insurance
• 401(k)
• Paid Sick hours

• System Administration (Jira/MSP+/Web Systems)
• Data Analysis (Excel/KPI/Reporting)
• Continuous Process Improvement (Agile Mindset) on QA/System failure issues
• Perform basic to intermediate system administration tasks, including User and access management
• System configuration: Workflow and process maintenance, Issue investigation and escalation
• Ability to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows.
• Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred.
• 5+ years of experience in one or more of the following areas:
• IT Operations or Application Support
• System Administration
• Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.
• Ability to work effectively with both U.S.-based teams and Korea-based Headquarters.
• Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients.

Special Skills & Qualifications

• Experience with Jira or other ticketing/workflow management systems preferred.
• Understanding of web-based applications and system integrations.
• Experience building lightweight automation solutions using AI-assisted development ("Vibe Coding"), low-code/no-code platforms, scripting, or similartechnologie

All your information will be kept confidential according to EEO guidelines.

*** NO C2C ***