System-wide Patient Services Manager | Lead 9 Hospitals

Compass Group, North America; Peoria (IL); On-site; USD 70,000 - 77,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Paid Time Off

Flexible Time Off

Job summary

Morrison Healthcare, a Compass Group USA company, seeks a System Support Patient Services Manager to oversee a 9-hospital acute care network and provide flexible, system-wide leadership across Food & Nutrition Services, Clinical Nutrition, and Nursing.

You will stabilize operations, train teams, and drive patient satisfaction initiatives while ensuring dietary compliance and service quality across facilities.

Qualifications

• Associate degree with one year of foodservice experience or bachelor’s degree in food service management, nutrition, or a related field.
• CDM, DTR, or RD preferred.
• At least one year of foodservice management experience, preferably in an acute care environment.
• ServSafe certification desirable.
• Strong computer skills, including Microsoft Office, EMR systems, and diet office/foodservice software platforms.
• Strong communication, leadership, and customer-service skills.

Responsibilities

• Assess and support patient foodservice operations at multiple hospitals based on patient population, clinical direction, and facility needs.
• Hire, train, coach, and develop patient services team members across supported locations.
• Ensure compliance with dietary restrictions and modified diets while meeting patient preferences within diet order guidelines.
• Help patient services teams achieve or exceed patient satisfaction goals through high-quality service, accuracy, and responsiveness.
• Ensure compliance with all federal, state, and accrediting‑agency regulations, including HIPAA, confidentiality standards, and patient rights policies.
• Participate in—and at times lead—patient satisfaction initiatives, departmental meetings, and facility‑wide Quality Assurance/Performance Improvement (QAPI) programs.
• Support tray assembly, delivery, call center/diet office functions, and bedside service workflows depending on facility needs.
• Serve as an operational stabilizer during leadership vacancies, new program rollouts, audits, or periods of increased volume.

Skills

Leadership

Customer service

Communication

Computer skills

EMR systems

Diet office/foodservice software

Education

Associate degree in food service management or related field

Bachelor’s degree in food service management, nutrition, or related field

CDM/DTR/RD preferred

Tools

Microsoft Office

EMR systems

Diet office/foodservice software

Job description

Morrison Healthcare, a Compass Group USA company, seeks a System Support Patient Services Manager to oversee a 9-hospital acute care network and provide flexible, system-wide leadership across Food & Nutrition Services, Clinical Nutrition, and Nursing.

You will stabilize operations, train teams, and drive patient satisfaction initiatives while ensuring dietary compliance and service quality across facilities.