System-Wide Patient Services Manager

Compass Group USA; Chicago (IL); On-site; USD 70,000 - 77,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Job summary

Morrison Healthcare, a Compass Group USA company, seeks a System Support Patient Services Manager to provide system-wide support across a 9-hospital acute care network and lead patient services operations to ensure high patient satisfaction.

The role requires coordinating between Food & Nutrition Services, Clinical Nutrition, and Nursing, and involves stabilizing operations during transitions and audits in a fast-paced healthcare setting.

Qualifications

• Associate degree with 1 year of foodservice experience or bachelor’s degree in food service management, nutrition, or related field.
• Certified Dietary Manager (CDM), Dietitian Technician Registered (DTR), or Registered Dietitian (RD/RDN) preferred.
• At least one year of foodservice management experience, preferably in an acute care environment.
• Strong computer skills, including Microsoft Office, EMR systems, and diet office/foodservice software platforms.
• Strong communication, leadership, and customer-service skills.

Responsibilities

• Assess and support patient foodservice operations at multiple hospitals based on patient population, clinical direction, and facility needs.
• Hire, train, coach, and develop patient services team members across supported locations.
• Ensure compliance with dietary restrictions and modified diets while meeting patient preferences within diet order guidelines.
• Help patient services teams achieve or exceed patient satisfaction goals through high-quality service, accuracy, and responsiveness.
• Ensure compliance with all federal, state, and accrediting-agency regulations, including HIPAA, confidentiality standards, and patient rights policies.
• Participate in—and at times lead—patient satisfaction initiatives, departmental meetings, and facility-wide Quality Assurance/Performance Improvement (QAPI) programs.
• Support tray assembly, delivery, call center/diet office functions, and bedside service workflows depending on facility needs.
• Serve as an operational stabilizer during leadership vacancies, new program rollouts, audits, or periods of increased volume.

Skills

Leadership

Customer service

Communication

Computer skills

Education

Associate degree in food service management or related field

Bachelor’s degree in food service management, nutrition, or related field

Tools

EMR systems

Diet office/foodservice software

Microsoft Office

Job description

Morrison Healthcare, a Compass Group USA company, seeks a System Support Patient Services Manager to provide system-wide support across a 9-hospital acute care network and lead patient services operations to ensure high patient satisfaction.

The role requires coordinating between Food & Nutrition Services, Clinical Nutrition, and Nursing, and involves stabilizing operations during transitions and audits in a fast-paced healthcare setting.