System-Wide Patient Services Leader

Compass Healthcare; Chicago (IL); On-site; USD 70,000 - 77,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Flexible Time Off

Paid Parental Leave

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

FSAs

Job summary

Morrison Healthcare, a Compass Healthcare company, seeks a System Support Patient Services Manager to provide system-wide support across a 9-hospital acute care network. Lead patient services initiatives, coordinate with Food & Nutrition, Clinical Nutrition, and Nursing for smooth operations and strong patient satisfaction.

Ideal candidates are proactive leaders with healthcare foodservice experience who can stabilize operations, support transitions, and drive quality initiatives across

Qualifications

• Associate degree with one (1) year of foodservice experience or bachelor’s degree in food service management, nutrition, or a related field.
• Certified Dietary Manager (CDM), Dietetic Technician Registered (DTR), or Registered Dietitian (RD/RDN) preferred.
• At least one year of foodservice management experience, preferably in an acute care environment.
• ServSafe certification desirable.
• Strong computer skills, including Microsoft Office, EMR systems, and diet office/foodservice software platforms.
• Strong communication, leadership, and customer-service skills.

Responsibilities

• Assess and support patient foodservice operations at multiple hospitals based on patient population, clinical direction, and facility needs.
• Hire, train, coach, and develop patient services team members across supported locations.
• Ensure compliance with dietary restrictions and modified diets while meeting patient preferences within diet order guidelines.
• Help patient services teams achieve or exceed patient satisfaction goals through high-quality service, accuracy, and responsiveness.
• Ensure compliance with all federal, state, and accrediting-agency regulations, including HIPAA, confidentiality standards, and patient rights policies.
• Participate in—and at times lead—patient satisfaction initiatives, departmental meetings, and facility-wide Quality Assurance/Performance Improvement (QAPI) programs.
• Support tray assembly, delivery, call center/diet office functions, and bedside service workflows depending on facility needs.
• Serve as an operational stabilizer during leadership vacancies, new program rollouts, audits, or periods of increased volume.

Skills

Communication skills

Leadership

Customer service

Computer skills

Education

Associate degree with 1 year foodservice experience

Bachelor’s degree in food service management, nutrition, or related field

Tools

Microsoft Office

EMR systems

Diet office/foodservice software

Job description

Morrison Healthcare, a Compass Healthcare company, seeks a System Support Patient Services Manager to provide system-wide support across a 9-hospital acute care network. Lead patient services initiatives, coordinate with Food & Nutrition, Clinical Nutrition, and Nursing for smooth operations and strong patient satisfaction.

Ideal candidates are proactive leaders with healthcare foodservice experience who can stabilize operations, support transitions, and drive quality initiatives across