System‑Wide Patient Experience Coach

COOPER PEDIATRICS; Camden, Northern (NJ, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Cooper Norcross Health seeks a Service Excellence Coach to collaborate with clinical and non-clinical leadership, strategically identifying patient experience needs and driving improvement across Cooper Norcross Health facilities.

The role supports system-wide programs, prioritizes initiatives, and plans interventions through data analysis and observation to ensure a consistently exceptional patient experience.

Qualifications

• 3-5 years experience required.

Responsibilities

• Identify patient experience needs across the health system.
• Support system-wide programs, initiatives and interventions.
• Plan improvement efforts through data analysis and observation.

Education

High School Diploma

Associate's Degree

Job description

Cooper Norcross Health seeks a Service Excellence Coach to collaborate with clinical and non-clinical leadership, strategically identifying patient experience needs and driving improvement across Cooper Norcross Health facilities.

The role supports system-wide programs, prioritizes initiatives, and plans interventions through data analysis and observation to ensure a consistently exceptional patient experience.