Patient Experience Advocate

Cooper University Health Care; Camden (NJ); On-site; USD 40,000 - 66,000; Full time

Job summary

Cooper University Health Care in Camden, NJ is seeking a Service Excellence Advocate to serve as a key liaison between patients, families, and hospital staff, ensuring that concerns are promptly addressed and experiences are enhanced.

This role emphasizes proactive engagement, effective problem-solving, and collaboration with clinical and administrative leadership to resolve issues and foster a patient-centered environment.

Qualifications

• High School Diploma required; Bachelor's preferred.
• Customer service experience in a hospital setting preferred.
• Spanish language skills preferred for translation.

Responsibilities

• Resolve patient and family concerns promptly and address service issues.
• Act as liaison between patients, families and hospital staff.
• Foster a patient-centered environment aligned with organizational goals.
• Collaborate with clinical and administrative leadership to improve service.

Skills

Communication

Customer service

Problem solving

Conflict negotiation

Cultural broker

Self-motivated

Active listening

Teamwork

Education

High School Diploma

Bachelor's degree preferred

Tools

Microsoft 365

EPIC

RL Feedback module

Job description

Cooper University Health Care in Camden, NJ is seeking a Service Excellence Advocate to serve as a key liaison between patients, families, and hospital staff, ensuring that concerns are promptly addressed and experiences are enhanced.

This role emphasizes proactive engagement, effective problem-solving, and collaboration with clinical and administrative leadership to resolve issues and foster a patient-centered environment.