SERVICE EXCELLENCE COACH

COOPER PEDIATRICS; Camden, Northern (NJ, KY); Hybrid; USD 60,000 - 82,000; Full time

Job summary

Cooper Norcross Health seeks a Service Excellence Coach to work with clinical and non-clinical leadership to identify patient experience needs and strategically plan improvements. You will support system-wide programs, initiatives, projects and interventions to ensure a consistent, exceptional patient experience.

The role requires analyzing data and observing operations to identify priorities and drive impactful improvements across the health system.

Qualifications

• 3-5 years experience required.
• High School Diploma.
• Associate's Degree preferred.
• CXP Certification preferred.
• Green Belt Certification or above preferred.

Responsibilities

• Support system-wide programs, initiatives, projects and interventions focused on improving patient experience.
• Collaborate with clinical and non-clinical leadership to identify and plan improvements.
• Use data analysis and observation to prioritize treatment of patient experience needs.

Education

High School Diploma

Associate's Degree Preferred

Job description

About us

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals – its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children’s Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with American Recovery Services.

Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for eight years.

More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper Norcross Health, a not-for-profit health system, was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.

Short Description

The Service Excellence Coach contributes to the fulfillment of the Cooper University Health Care mission and vision by working closely with clinical and non-clinical leadership to strategically identify Patient Experience needs for Cooper University Health Care. Responsible for supporting system-wide programs, initiatives, projects and interventions focused on ensuring that our patients’ experience is consistent and exceptional. The Service Excellence Coach will work closely with hospital and health system leaders to identify, prioritize and plan improvement efforts through data analysis and observation.

Experience Required

• 3-5 years experience required.

Education Requirements

• High School Diploma.
• Associate's Degree Preferred.

License/Certification Requirements

• CXP Certification Preferred.
• Green Belt Certification or Above Preferred.