Patient Experience Coach — Data-Driven Service Excellence

COOPER PEDIATRICS; Camden (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

Cooper Norcross Health in Camden, NJ is seeking a Service Excellence Coach to help align clinical and non-clinical leadership around patient experience. You will identify opportunities, coordinate initiatives, and monitor outcomes to ensure a consistently exceptional patient journey across our facilities.

The role requires 3–5 years of related experience, a high school diploma (associate degree preferred), and relevant certifications such as CXP or Lean Six Sigma.

Qualifications

• 3–5 years of experience in service excellence or patient experience.
• High School Diploma required; an Associate's degree is preferred.
• Certifications such as CXP or Lean Six Sigma Green Belt are desirable.

Responsibilities

• Support system-wide programs and initiatives focused on improving patient experience.
• Collaborate with hospital and health system leaders to identify, prioritize and plan improvement efforts using data analysis and observation.

Education

High School Diploma

Associate's Degree

CXP Certification

Green Belt Certification or Above

Job description

Cooper Norcross Health in Camden, NJ is seeking a Service Excellence Coach to help align clinical and non-clinical leadership around patient experience. You will identify opportunities, coordinate initiatives, and monitor outcomes to ensure a consistently exceptional patient journey across our facilities.

The role requires 3–5 years of related experience, a high school diploma (associate degree preferred), and relevant certifications such as CXP or Lean Six Sigma.