System Technician

Wide Open West; Charleston (SC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Paid Holidays

Tuition Reimbursement

Company Vehicle

Gas Card

Tools Provided

Uniform & PPE

Employee Discounts

Bonus Opportunities

Certification Pay Increase

Career Path

Job summary

WOW! in Charleston, SC is seeking a System Technician to keep our network strong in the field and ensure reliable service for homes and businesses.

You will troubleshoot, repair, and maintain HFC networks, with opportunities for growth, bonuses, and certifications. Outdoor work, driving, and customer interaction are key aspects of the role.

Qualifications

• Experience in maintenance and troubleshooting/repairing HFC networks is highly preferred.
• Ability to explain technical concepts to non-technical customers.
• Enjoy working outdoors and staying active.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Troubleshoot and repair HFC networks in the field.
• Test and optimize signal performance.
• Maintain nodes, fiber systems, and power supplies.
• Perform fiber splicing and activation.
• Handle outages and support restoration.
• Conduct preventative maintenance and system balancing.
• Identify signal leakage and ensure compliance.
• Support network expansion and serviceability.
• Deliver excellent customer service while representing WOW professionally.

Skills

Troubleshooting

Customer Service

Outdoor Work

Problem Solving

Technical Skills

Communication

Job description

System Technician

Work with Your Hands. Build Your Skills. Power Connections That Matter.

Tired of being stuck behind a desk? Want a career where you can work with your hands, solve real problems, and see the impact of your work every day? At WOW!, our System Technicians are the backbone of our network, powering the connections that keep homes and businesses running. If you're looking for a hands-on career with strong earning potential, paid training, and a clear path for growth, this is it.

Why This Role Stands Out

• $ 23.00-$33.00/hour (Based on skill/experience)
• Quarterly Bonus Opportunities
• Pay Increases with Certifications (we help you earn them!)
• Medical, Dental, Vision + 401(k) with Company Match
• PTO + Paid Holidays + FlexPay + Tuition Reimbursement
• Company Vehicle + Gas Card + Tools + Uniform + PPE Provided
• Employee Discounts on WOW! Services
• Career Path: Technician - Lead - Supervisor - Manager - Director

What You'll Do

You'll be out in the field keeping our network strong, reliable, and ready for anything:

• Troubleshoot and repair HFC (Hybrid Fiber-Coaxial) networks
• Test and optimize signal performance
• Maintain key network equipment (nodes, fiber systems, power supplies)
• Perform fiber splicing and activation
• Handle outages and support emergency restoration
• Conduct preventative maintenance and system balancing
• Identify signal leakage and ensure compliance
• Support network expansion and serviceability
• Deliver excellent customer service while representing WOW! professionally

What You Bring

• Experience in maintenance, troubleshooting/repairing in HFC networks is highly preferred
• Ability to explain technical concepts to non-technical customers
• Enjoy working outdoors and staying active
• Strong problem-solving skills and attention to detail
• Comfortable learning technical skills and using tools
• Ability to explain things clearly to customers
• Flexible schedule (evenings, weekends, on-call rotation)
• Valid driver's license with a clean driving record

What the Job Is Really Like

This is not a desk job-and that's the point.

• Working outdoors in all weather conditions
• Climbing ladders, working on poles/roofs, and in tight spaces (attics, crawl spaces)
• Lifting up to 90 lbs. and handling tools/equipment
• Operating company vehicles safely
• Working near electrical equipment and power lines

Why WOW!

Ready to build a career, not just take a job?

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran