Field Service Technician

Knology Of Augusta; Augusta (GA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Company vehicle

Gas card

Tools and equipment provided

Professional uniforms and PPE

Medical, dental, and vision insurance

401(k) with company match

Paid time off and paid holidays

Tuition reimbursement

Job summary

WOW! is hiring a Field Service Technician in Augusta, GA to install, troubleshoot, repair, and maintain WOW! services while delivering an exceptional customer experience.

You’ll work independently, build technical skills, and enjoy competitive pay ($18.00-$24.00/hr), quarterly bonuses, a company vehicle, benefits, 401(k) with match, paid time off, and tuition reimbursement. Flexibility for evenings and weekends may be required.

Qualifications

• High school diploma or equivalent.
• Valid driver's license with a good driving record.
• Ability to work independently and manage time effectively.
• Strong troubleshooting and problem-solving skills.
• Ability to explain technical information to non-technical customers.
• Ability to operate handheld technology and field service applications.
• Ability to read maps and navigate service areas.
• Flexible to work evenings, weekends, and on-call shifts.

Responsibilities

• Install, upgrade, reconnect, disconnect, and modify internet, video, and phone services.
• Install and relocate outlets, converters, modems, and customer equipment.
• Run interior and exterior wiring.
• Diagnose signal, picture quality, and connectivity issues.
• Troubleshoot from the customer device to the network tap.
• Repair and replace network components and coaxial cable.
• Perform speed tests, ping tests, trace routes, and network diagnostics.
• Train customers on the proper use of equipment and services.
• Ensure compliance with FCC, NESC, OSHA, and WOW! standards.
• Maintain company vehicles, tools, and equipment.
• Complete work orders and documentation accurately.
• Deliver outstanding customer service at every interaction.

Skills

Troubleshooting

Customer service

Problem-solving

Time management

Communication

Handheld tech applications

Education

High school diploma or equivalent

Tools

Testing equipment (SLM, Volt-Ohm Meters)

Job description

WOW is Hiring a Field Service Technician! As a Field Service Technician, you'll play a critical role in connecting our customers to the services they rely on every day, from high-speed internet and video services to phone connectivity. You'll work independently, develop valuable technical skills, and build a rewarding career with a company recognized as one of the nation's Best Places to Work.

Competitive Pay & Incentives

• $18.00-$24.00 per hour (based on experience)
• Quarterly bonus opportunities
• Nationally recognized certifications that can increase your earning potential
• Everything You Need to Succeed
• Company vehicle
• Gas card
• Tools and equipment provided
• Professional uniforms and PPE
• Outstanding Benefits
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• FlexPay
• Tuition reimbursement
• Significant employee discounts on WOW! broadband services (where available)

What You'll Do

As a Field Service Technician, you'll install, troubleshoot, repair, and maintain WOW! services while delivering an exceptional customer experience.

Daily Responsibilities Include:

• Installing, upgrading, reconnecting, disconnecting, and modifying internet, video, and phone services
• Installing and relocating outlets, converters, modems, and customer equipment
• Running interior and exterior wiring
• Diagnosing signal, picture quality, and connectivity issues
• Troubleshooting from the customer device all the way to the network tap
• Repairing and replacing network components and coaxial cable
• Performing speed tests, ping tests, trace routes, and network diagnostics
• Training customers on the proper use of equipment and services
• Ensuring compliance with FCC, NESC, OSHA, and WOW! standards
• Maintaining company vehicles, tools, and equipment
• Completing work orders and documentation accurately
• Delivering outstanding customer service at every interaction

What You'll Need

• High school diploma or equivalent
• Valid driver's license with a good driving record
• Ability to work independently and manage time effectively
• Strong troubleshooting and problem-solving skills
• Ability to explain technical information to non-technical customers
• Ability to operate handheld technology and field service applications
• Ability to read maps and navigate service areas
• Flexibility to work evenings, weekends, and on-call shifts as needed

Technical Skills

• Experience using testing equipment such as: Signal Level Meters (SLM) Volt-OHM Meters
• Ability to maintain accurate records, work orders, and service documentation

Physical Requirements

This position is active, hands-on, and performed in a variety of indoor and outdoor environments. Candidates must be able to:

• Work outdoors in all weather conditions
• Lift and carry up to 90 pounds
• Carry and safely operate extension ladders (up to approximately 28 feet and 75 pounds)
• Work at heights, including rooftops and utility poles
• Work in confined spaces such as attics and crawl spaces
• Bend, kneel, crouch, crawl, climb, reach, push, pull, and grasp regularly
• Distinguish between wire colors and sizes
• Safely operate company vehicles and work near electrical equipment and power lines

Ready to Build Your Career with WOW?

If you're looking for a rewarding career where every day is different, your work makes an impact, and your growth is supported, we'd love to hear from you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

WOW! is one of the nation's largest Internet, cable, and phone providers. While we've grown a lot since we started, in the last 20 years we haven't forgotten our roots. WOW! has a deep, rich heritage of delivering the best experiences to our customers and we've worked hard to keep it that way. WOW!ing our customers is in our DNA. We are committed to putting our customers and team members first. So what does that mean for the people who come to work with us? It means you can make a difference while you grow your career at WOW!. When you join WOW!, you're joining a team that strives to delight our customers in everything we do; that goes the extra mile for those we serve. We're for being different - in a good way. Whether it's through showing respect, making things easy, or providing pleasant surprises, we're for building a culture that WOW! employees and customers truly love. We'd love for you to be a part of our team. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please e-mail [e-mail]