System Technician

WOW!; Knoxville (TN); On-site; USD 31,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with Company Match

PTO + Holidays

Tuition Reimbursement

Employee Discounts

Job summary

WOW! is seeking a System Technician to operate in the Knoxville area, performing field-based network maintenance, troubleshooting HFC systems, and restoring service. You will work outdoors, climb safely, and use splicing tools while explaining technical details to customers. The role offers paid training, quarterly bonuses, and benefits, including medical and 401(k).

Qualifications

• Experience in maintenance/troubleshooting of HFC networks is preferred.
• Ability to explain technical concepts to non-technical customers.
• Valid driver’s license with clean record.

Responsibilities

• Troubleshoot and repair HFC networks.
• Test and optimize signal performance.
• Maintain network equipment and power supplies.
• Perform fiber splicing and activation.
• Handle outages and support restoration.
• Deliver excellent customer service while in the field.

Skills

Field experience

Problem-solving

Customer service

Outdoor work

Tools

Fiber splicing equipment

Test equipment

Job description

System TechnicianWork with Your Hands. Build Your Skills. Power Connections That Matter.Tired of being stuck behind a desk? Want a career where you can work with your hands, solve real problems, and see the impact of your work every day?At WOW!, our System Technicians are the backbone of our network, powering the connections that keep homes and businesses running. If you’re looking for a hands-on career with strong earning potential, paid training, and a clear path for growth, this is it.Why This Role Stands Out$22.50-$28.00/hour (Based on skill/experience)Quarterly bonus opportunitiesPay Increases with Certifications (we help you earn them!)Medical, Dental, Vision + 401(k) with Company MatchPTO + Paid Holidays + FlexPay + Tuition ReimbursementEmployee Discounts on WOW! ServicesWhat You’ll DoYou’ll be out in the field keeping our network strong, reliable, and ready for anything:Troubleshoot and repair HFC (Hybrid Fiber-Coaxial) networksTest and optimize signal performanceMaintain key network equipment (nodes, fiber systems, power supplies)Perform fiber splicing and activationHandle outages and support emergency restorationConduct preventative maintenance and system balancingIdentify signal leakage and ensure complianceSupport network expansion and serviceabilityDeliver excellent customer service while representing WOW!What You BringExperience in maintenance, troubleshooting/repairing in HFC networks is highly preferredAbility to explain technical concepts to non-technical customersEnjoy working outdoors and staying activeStrong problem-solving skills and attention to detailComfortable learning technical skills and using toolsAbility to explain things clearly to customersFlexible schedule (evenings, weekends, on-call rotation)Valid driver’s license with a clean driving recordWhat the Job Is Really LikeThis is not a desk job—and that’s the point.Working outdoors in all weather conditionsClimbing ladders, working on poles/roofs, and in tight spaces (attics, crawl spaces)Lifting up to 90 lbs. and handling tools/equipmentOperating company vehicles safelyWorking near electrical equipment and power linesWhy WOW!Ready to build a career, not just take a job? Apply today and start connecting communities with WOW!.All qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran