System Technician

Knology Of Central Florida; Orlando (FL); On-site; USD 57,308,000 - 80,231,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with Company Match

PTO + Paid Holidays

FlexPay

Tuition Reimbursement

Employee Discounts

Job summary

WOW! in Orlando, FL is seeking a System Technician to work hands-on in the field, keeping our HFC networks strong and reliable.

You will troubleshoot, test signal performance, and maintain critical equipment like nodes, fiber systems, and power supplies, including fiber splicing and activation. This is a hands-on role with growth potential and a focus on safety and customer service.

Qualifications

• Experience in maintenance and troubleshooting of HFC networks.
• Ability to explain technical concepts to non-technical customers.
• Enjoy outdoor work and staying active.
• Strong problem-solving and attention to detail.
• Flexible schedule including evenings, weekends, and on-call.

Responsibilities

• Troubleshoot and repair HFC networks.
• Test and optimize signal performance.
• Maintain key network equipment (nodes, fiber systems, power supplies).
• Perform fiber splicing and activation.
• Handle outages and support emergency restoration.
• Conduct preventative maintenance and system balancing.
• Identify signal leakage and ensure compliance.
• Support network expansion and serviceability.
• Deliver excellent customer service while representing WOW!.

Skills

HFC maintenance

Troubleshooting & repair

Customer communication

Outdoor work

Problem solving

Tool handling

On-call availability

Job description

WOW is Hiring a System Technician! Work with Your Hands. Build Your Skills. Power Connections That Matter. Tired of being stuck behind a desk? Want a career where you can work with your hands, solve real problems, and see the impact of your work every day? At WOW!, our System Technicians are the backbone of our network, powering the connections that keep homes and businesses running. If you’re looking for a hands‑on career with strong earning potential, paid training, and a clear path for growth, this is it.

Why This Role Stands Out

• $20.00-$28.00/hour (Based on skill/experience)
• Quarterly bonus opportunities
• Pay Increases with Certifications (we help you earn them!)
• Medical, Dental, Vision
• 401(k) with Company Match
• PTO + Paid Holidays
• FlexPay
• Tuition Reimbursement
• Employee Discounts on WOW! Services

What You’ll Do

You’ll be out in the field keeping our network strong, reliable, and ready for anything:

• Troubleshoot and repair HFC (Hybrid Fiber‑Coaxial) networks
• Test and optimize signal performance
• Maintain key network equipment (nodes, fiber systems, power supplies)
• Perform fiber splicing and activation
• Handle outages and support emergency restoration
• Conduct preventative maintenance and system balancing
• Identify signal leakage and ensure compliance
• Support network expansion and serviceability
• Deliver excellent customer service while representing WOW!

What You Bring

• Experience in maintenance, troubleshooting/repairing in HFC networks is highly preferred
• Ability to explain technical concepts to non‑technical customers
• Enjoy working outdoors and staying active
• Strong problem‑solving skills and attention to detail
• Comfortable learning technical skills and using tools
• Ability to explain things clearly to customers
• Flexible schedule (evenings, weekends, on‑call rotation)
• Valid driver’s license with a clean driving record

What the Job Is Really Like

This is not a desk job—and that’s the point.

• Working outdoors in all weather conditions
• Climbing ladders, working on poles/roofs, and in tight spaces (attics, crawl spaces)
• Lifting up to 90 lbs. and handling tools/equipment
• Operating company vehicles safely
• Working near electrical equipment and power lines

Why WOW!

Ready to build a career, not just take a job?

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

WOW! is one of the nation’s largest Internet, cable, and phone providers. While we’ve grown a lot since we started, in the last 20 years we haven’t forgotten our roots. WOW! has a deep, rich heritage of delivering the best experiences to our customers and we’ve worked hard to keep it that way. WOW!ing our customers is in our DNA. We are committed to putting our customers and team members first. So what does that mean for the people who come to work with us? It means you can make a difference while you grow your career at WOW!. When you join WOW!, you’re joining a team that strives to delight our customers in everything we do; that goes the extra mile for those we serve. We’re for being different - in a good way. Whether it’s through showing respect, making things easy, or providing pleasant surprises, we’re for building a culture that WOW! employees and customers truly love. We’d love for you to be a part of our team.

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