System Technician-FTTH

Wideopenwest Michigan, LLC; Detroit (MI); On-site; USD 52,000 - 76,000; Full time

Job summary

WOW! Detroit seeks a Field Technician to maintain and repair the FTTH network from hubsites to passive nodes, including PON and power supplies. You will assist training, perform routine tests with SLM, VOM, OTDR and power meters, and support day-to-day engineering and operations activities.

Responsibilities include cordoning and balancing OLTs, executing basic underground and aerial construction for PON, and ensuring FCC/NESC compliance. Must be able to work flexible hours and lift up to 75 lbs.

Qualifications

• 3-5 years of System Maintenance experience or equivalent.
• Industry standard fiber certifications a plus.
• MS Suite, Internet software, E-mail; basic Google Suite.

Responsibilities

• Maintain hubsite/OTN hardware and powering needs.
• Test FTTH/PON/HFC components with SLM, VOM, OTDR and optical power meter.
• Perform routine remote OLT setup and balancing.
• Perform basic underground and aerial construction duties for PON operations.
• Troubleshoot light, RF, AC and DC paths for transmission quality.

Skills

Fiber troubleshooting

Independent worker

Test equipment

Pole transfers

Education

High school diploma

Tools

SLM

VOM

OTDR

Optical power meter

Job description

Summary: Maintain and repair all aspects of the Fiber to the Home (FTTH) network from the Hubsite and/or OTN cabinet to the passive network devices including any and all PON nodes and their associated power supplies; assists with training and development of other System Technician-FTTH technicians; occasionally and with direction provides day-to-day engineering and operations support to the department.

Duties and Responsibilities

• Assessment, maintenance and repairs for hubsite/OTN cabinet, outside FTTH distribution plant, and general plant components
• Maintain hubsite/OTN hardware and powering needs and maintenance
• Test FTTH, PON, and HFC plant and components using: Signal Level Meter (SLM), Volt-Ohm-Meter (VOM), OTDR, optical power meter, spectrum analyzer and compare findings with documentation
• Perform basic DC wiring from equipment to Telect panels
• Troubleshoot/repair problems with light, RF, AC, and DC portion of forward and reverse plant for transmission levels, signal losses and other interference
• Perform routine remote OLT setup and balancing, alignment and adjustment of passive components and equipment used to process signals from the OLT to any subscriber port and/or subscriber ONT
• Perform basic underground and aerial construction duties associated with PON (DWDM) operations such as replacement of defective/damaged optical splitters and subscriber ports
• Maintains, repairs and replaces optical components of the remote OLT
• Perform routine business subscriber connection duties such as running/hanging fiber drop and utilize handheld splicer to complete connections
• Performs and/or assists with emergency fiber restoration.
• Perform analysis of system performance reports and subsequent preventive and remedial activities
• Understand/apply FCC and NESC technical standards, including performing FCC required testing
• Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW! standards)
• Perform networking related troubleshooting including SQC test, trace route and speed test
• Perform Power Supply installation, maintenance and repair and have a basic understanding of our Continuity PS status monitoring system
• Perform Field Ops-Engineering walkouts
• Maintain excellent attendance and appearance
• Other duties as assigned

Qualifications

• Possess a firm understanding or fiber network for troubleshooting and fault resolution assistance
• Able to present technical information to a non-technical audience
• Able to work independently
• Able to use assigned test equipment including but not limited to Signal Level Meter (SLM), Volt Ohm Meter (VOM), OTDR and optical power meter, and other various optical T&T equipment
• Ability to safely assist and/or perform pole transfers within company and NEC guidelines
• Ability to raise, lower, re-tension, delash and relash existing plant
• Able to prioritize and organize assignments and responsibilities
• Able to accurately maintain records, logs, reports, work orders, etc
• Able to work flexible hours as required including evenings, weekends and on-call shifts
• Must have a valid (state) driver’s license and maintain driving record that meets the Company’s insurance carrier’s requirements

Education

Position requires a high school diploma or equivalent

Experience / Skills Needed

• 3 -5 years of System Maintenance experience (or equivalent in training and experience) and/or related associate’s degree is preferred
• Industry standard fiber certifications a plus
• Computer Skills: MS Suite, Internet software, E-mail, basic understanding of Google Suite

Physical Demands / Working Conditions

• Regularly required to talk and hear
• Required to use close vision and be able to focus, ability to adjust focus and to see colors
• Must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this position
• Ability to work while standing most of the time
• Ability to walk or work over all types of terrain, in all types of weather
• Ability to carry tools and equipment including ladders and tool belts
• Ability to work in tight spaces while bending, twisting and reaching
• Ability to carry, climb and operate extension ladder (approx. 28’ & 75lbs)
• Ability to differentiate between different sizes and colors of wires
• Ability to perform work in elevated places (i.e., roofs and utility poles)
• Ability to use drills, hammers, wrenches, screwdrivers and other hand tools
• Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp
• Ability to lift up to 75 pounds
• Physically able to operate computer equipment and test equipment
• Ability to work in environments that may have dust, dirt, noise, reptiles and insects and cleaning solutions
• Ability to work safely near power lines and electrical equipment
• Ability to drive company vehicles in a safe manner

Equal Opportunity Employer Statement

WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

WOW! is one of the nation's largest Internet, cable, and phone providers. While we've grown a lot since we started, in the last 20 years we haven't forgotten our roots. WOW! has a deep, rich heritage of delivering the best experiences to our customers and we've worked hard to keep it that way. WOW!ing our customers is in our DNA. We are committed to putting our customers and team members first. So what does that mean for the people who come to work with us? It means you can make a difference while you grow your career at WOW!. When you join WOW!, you're joining a team that strives to delight our customers in everything we do; that goes the extra mile for those we serve. We're for being different - in a good way. Whether it's through showing respect, making things easy, or providing pleasant surprises, we're for building a culture that WOW! employees and customers truly love. We'd love for you to be a part of our team. We endeavor to make this site accessible to any and all users.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please e-mail [e-mail]