Field Service Technician

WOW! Internet, Cable & Phone; Knoxville (TN); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Company vehicle

Gas card

Tools provided

Uniforms and PPE

Job summary

WOW! Internet, Cable & Phone in Knoxville, TN is seeking a Field Service Technician to install, troubleshoot, repair, and maintain WOW! services while delivering an exceptional customer experience.

This role offers a company vehicle, gas card, tools and PPE, and a strong benefits package including health, retirement, paid time off, and tuition reimbursement. Evening, weekend, and on-call shifts may be required.

Qualifications

• High school diploma or equivalent
• Valid driver’s license with a good driving record
• Ability to work independently and manage time effectively
• Strong troubleshooting and problem-solving skills
• Ability to explain technical information to non-technical customers
• Ability to operate handheld technology and field service applications
• Ability to read maps and navigate service areas
• Flexibility to work evenings, weekends, and on-call shifts as needed

Responsibilities

• Installing, upgrading, reconnecting, disconnecting, and modifying internet, video, and phone services
• Installing and relocating outlets, converters, modems, and customer equipment
• Running interior and exterior wiring
• Diagnosing signal, picture quality, and connectivity issues
• Troubleshooting from the customer device all the way to the network tap
• Repairing and replacing network components and coaxial cable
• Performing speed tests, ping tests, trace routes, and network diagnostics
• Training customers on the proper use of equipment and services
• Ensuring compliance with FCC, NESC, OSHA, and WOW! standards
• Maintaining company vehicles, tools, and equipment
• Completing work orders and documentation accurately
• Delivering outstanding customer service at every interaction

Job description

Field Service Technician

As a Field Service Technician, you’ll play a critical role in connecting our customers to the services they rely on every day, from high-speed internet and video services to phone connectivity. You’ll work independently, develop valuable technical skills, and build a rewarding career with a company recognized as one of the nation’s Best Places to Work.

Why You’ll Love Working at WOW!

Competitive Pay & Incentives

• $21.50-$25.00 per hour (based on experience)
• Quarterly bonus opportunities
• Nationally recognized certifications that can increase your earning potential

Everything You Need to Succeed

• Company vehicle
• Gas card
• Tools and equipment provided
• Professional uniforms and PPE

Outstanding Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• FlexPay
• Tuition reimbursement
• Significant employee discounts on WOW! broadband services (where available)

What You’ll Do

As a Field Service Technician, you’ll install, troubleshoot, repair, and maintain WOW! services while delivering an exceptional customer experience.

Daily Responsibilities Include:

• Installing, upgrading, reconnecting, disconnecting, and modifying internet, video, and phone services
• Installing and relocating outlets, converters, modems, and customer equipment
• Running interior and exterior wiring
• Diagnosing signal, picture quality, and connectivity issues
• Troubleshooting from the customer device all the way to the network tap
• Repairing and replacing network components and coaxial cable
• Performing speed tests, ping tests, trace routes, and network diagnostics
• Training customers on the proper use of equipment and services
• Ensuring compliance with FCC, NESC, OSHA, and WOW! standards
• Maintaining company vehicles, tools, and equipment
• Completing work orders and documentation accurately
• Delivering outstanding customer service at every interaction

What You’ll Need

• High school diploma or equivalent
• Valid driver’s license with a good driving record
• Ability to work independently and manage time effectively
• Strong troubleshooting and problem-solving skills
• Ability to explain technical information to non-technical customers
• Ability to operate handheld technology and field service applications
• Ability to read maps and navigate service areas
• Flexibility to work evenings, weekends, and on-call shifts as needed

Technical Skills

• Experience using testing equipment such as:
• Signal Level Meters (SLM)
• Volt-OHM Meters
• Ability to maintain accurate records, work orders, and service documentation

Physical Requirements

This position is active, hands-on, and performed in a variety of indoor and outdoor environments.

Candidates must be able to:

• Work outdoors in all weather conditions
• Lift and carry up to 90 pounds
• Carry and safely operate extension ladders (up to approximately 28 feet and 75 pounds)
• Work at heights, including rooftops and utility poles
• Work in confined spaces such as attics and crawl spaces
• Bend, kneel, crouch, crawl, climb, reach, push, pull, and grasp regularly
• Distinguish between wire colors and sizes
• Safely operate company vehicles and work near electrical equipment and power lines

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran