System Support Engineer — SaaS & On-Prem Troubleshooter

TrendMiner; Houston (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Competitive salary

Job summary

TrendMiner, Houston, is seeking a System Support Engineer to ensure smooth deployment, provide technical support, and assist customers connecting TrendMiner to multiple data sources. The role requires strong customer care, clear communication, and detail orientation to write manuals and procedures.

You will support SaaS and on-premise installations, upgrades, and integration projects, collaborating with development to address complex tickets and improve support materials.

Qualifications

• Bachelor’s degree in Computer Science or related field or equivalent experience.
• Experience with network and security technologies (TCP/IP, DNS, IPsec, TLS/SSL).
• Experience with administering Linux systems and containerization (Docker, Kubernetes).
• Knowledge of authentication schemes such as Active Directory, SAML, OAuth.
• Knowledge of process data historians (AVEVA PI System, AVEVA Historian, AspenTech IP.21, Honeywell PHD, GE Proficy Historian, Yokogawa Exaquantum).
• Knowledge of ODBC and SQL (PostgreSQL, MySQL).
• Experience with virtualization (VMware, Hyper‑V) and cloud platforms (AWS, Azure).
• Scripting in Python.
• Hands-on experience with AI tools for troubleshooting, log analysis, or documentation.

Responsibilities

• Provide first- and second-line support for technical and functional queries.
• Assist customers with SaaS and on-premise installations and upgrades.
• Support customer data integration projects.
• Transfer knowledge to the team on implementation options and future improvements.
• Collaborate with development to resolve complex tickets needing escalation.
• Write support documentation and manuals for customers to scale the support experience.

Skills

Customer support

Communication skills

Troubleshooting

Linux administration

Docker

Kubernetes

Networking basics

Security concepts

SQL / PostgreSQL / MySQL

Python scripting

AI tools usage

Education

Bachelor’s degree in Computer Science or related field

Tools

Docker

Kubernetes

VMware

Hyper-V

AWS

Azure

Job description

TrendMiner, Houston, is seeking a System Support Engineer to ensure smooth deployment, provide technical support, and assist customers connecting TrendMiner to multiple data sources. The role requires strong customer care, clear communication, and detail orientation to write manuals and procedures.

You will support SaaS and on-premise installations, upgrades, and integration projects, collaborating with development to address complex tickets and improve support materials.