Technical Support Engineers

Vaco LLC; Shelton (CT); On-site; USD 85,000 - 115,000; Full time

Job summary

Vaco is seeking a Technical Support Engineer to implement, maintain, and troubleshoot enterprise software systems and supporting infrastructure in Shelton, CT. The role involves hands-on installation, configuration, and ongoing maintenance for complex environments.

You will troubleshoot system, network, and integration issues, support upgrades and migrations, and work with customers to resolve problems while documenting processes for future support.

Qualifications

• 5+ years of experience in technical implementation or enterprise application support.
• Knowledge of Windows environments, networking, databases, and system integrations.
• Experience with software deployment, configuration, and troubleshooting.

Responsibilities

• Install, configure, and maintain software applications.
• Troubleshoot system, network, and integration issues.
• Support upgrades, migrations, and system implementations.
• Identify root causes and resolve technical problems.
• Collaborate with technical teams and customers.
• Document processes and provide ongoing technical support.

Skills

Windows environments

Networking

Databases

System integrations

Troubleshooting

Tools

Software deployment

Configuration management

Job description

Technical Support Engineer

Overview

Seeking an experienced technical professional to implement, maintain, and troubleshoot enterprise software systems and supporting infrastructure.

Key Responsibilities

• Install, configure, and maintain software applications
• Troubleshoot system, network, and integration issues
• Support upgrades, migrations, and system implementations
• Identify root causes and resolve technical problems
• Collaborate with technical teams and customers
• Document processes and provide ongoing technical support

Requirements

• 5+ years of experience in technical implementation or enterprise application support
• Knowledge of Windows environments, networking, databases, and system integrations
• Experience with software deployment, configuration, and troubleshooting
• Strong communication, organization, and problem-solving skills
• Ability to manage projects and occasional travel as needed

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